COMPUCENTRO® Business Technology Solutions, a leader in IT infrastructure services and solutions, with over 35 years in the industry. We invite you to join our team. We are seeking individuals eager for growth and passionate about challenges. We have an opportunity for you—join our team! Position: **TECHNICAL SUPPORT FOR ENTERPRISE MULTIFUNCTIONAL DEVICES** **WE OFFER** **$16,500 gross monthly pesos** *Statutory benefits* *Life insurance* *Personal accident insurance* *Direct employment with the company* *Annual bonus* ***Career development plan*** ***Training, continuous development, and certifications*** Work location: **Los Alpes, Álvaro Obregón, 01010 Mexico City, CDMX** **REQUIREMENTS** *Academic background:* **Incomplete or completed Bachelor’s degree in Computer Science, Computing, Systems Engineering, ICT, or related fields.** **MINIMUM 5 YEARS OF EXPERIENCE IN** Extensive experience repairing enterprise multifunctional devices (HP or any brand—Konica, Canon, Ricoh, Sharp, etc.) Installation, operation, and troubleshooting of print management software (Gavtracking, PaperCut, Uniflow, etc.) Analysis and preparation of failure reports and component usage statistics Incident resolution and use of ticketing management tools Extensive on-site customer service experience **KNOWLEDGE** Diagnosis, repair, and warranty claim processing for printing/computing equipment Electronics, electricity, motors, electronic components General knowledge of Windows and Mac operating systems (installation, configuration, operation) Networking (operation, basic network troubleshooting) ITIL 3 or ITIL 4 **CERTIFICATIONS** Manufacturer-specific printing certifications ITIL 3 or 4 (preferred) **SKILLS** Customer service Incident handling Training and certifications Analytical thinking ***INTERESTED CANDIDATES MUST APPLY THROUGH THIS CHANNEL AND SUBMIT THEIR RESUME IN WORD OR PDF FORMAT TO THE EMAIL ADDRESS INDICATED IN THE JOB POSTING.*** Employment type: Full-time, indefinite-term contract Salary: $16,500.00 per month Benefits: * Eligibility for indefinite-term contract * Life insurance * Complimentary uniforms Application questions: * In which borough or municipality do you reside? * Which multifunctional device brands have you worked with? * What is your experience in technical support for multifunctional devices? * Are you familiar with ITIL? Education: * Completed Bachelor’s degree (preferred) Work location: On-site employment