**Roles and Responsibilities:** Primary Skill Required Hands \& Feet Support for DC (Compute, Storage, Backup, Network.) Hands \& feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Detailed Description of project/Requirement Description* Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. * Hardware/software troubleshooting and resolution * Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non\-PC equipment such as scanners and printers. * Offer VIP support with tailored, high\-touch service and manage audio\-visual, conferencing, and technologies * L1 level network troubleshooting and resolution for LAN Connectivity * Hands \& feet support to Backend team for Network/Server/application issue * Working with vendor support contacts to resolve technical issues * Labelling Racks \& devices * Server mounting/movement * Network \& Sharing printer installation * Knowledge of Office 365 support * Coverage/compliance software installation and troubleshooting * Good communication skill * Good Knowledge of DHCP, DNS. * Maintain IT inventory, coordinate vendor support, and assist with procurement * Support Mac devices * Strictly adhere to defined Service Level Agreements (SLA’s) * Support recurring meetings, events, and after\-hours activities as required * Documenting incidents, problems, and resolutions for future reference and for the knowledge base