Job Summary: We are seeking a Customer Service representative to support customer accounts, manage orders, and ensure efficient service and on-time deliveries. Key Responsibilities: 1. Manage customer orders and coordinate with production and materials 2. Provide customer service for inquiries, complaints, and returns 3. Monitor on-time delivery (OTD) performance A leading U.S. automotive company manufacturing and assembling metal components, springs, and precision-machined parts: We are looking for talented individuals to join our team as **Customer Service**! **Job Objective** Provide support to customer accounts, ensuring proper order management, tracking of requirements, and internal coordination to guarantee efficient service and on-time deliveries. Location: Puerto Interior, Silao, Gto **Main Responsibilities** * Manage and track customer orders (EDI and direct communication) * Coordinate with Production, Materials, and Quality to prioritize shipments * Administer order changes and customer requirements * Send ASN and shipment documentation (BOL, packing list, etc.) * Handle customer inquiries, complaints, returns, and follow-up * Monitor on-time delivery (OTD) performance * Participate in APQP meetings and ECN management * Weekly reporting of customer backlog **Requirements** * Advanced English (mandatory) * 3 years of Customer Service experience in industry (manufacturing preferred) * ERP / EDI system proficiency * Excel and Microsoft Office suite * Organized profile, detail-oriented, and able to work under pressure **Competencies** * Customer service * Organization and follow-up * Effective communication * Sense of urgency