Technical Support Engineer

Description

Job Summary: Provide effective technical support and maintain equipment, systems, and networks in proper working condition to ensure operational continuity and accurate transmission of courses and conferences. Key Responsibilities: 1. Comprehensive technical support for equipment, systems, and networks. 2. Maintenance and incident resolution to ensure operational continuity. 3. Assistance in live conference transmission and editing. Provide effective technical support and maintain the company's equipment, systems, and networks in proper working condition by resolving incidents and performing maintenance tasks to ensure operational continuity. Data entry into portals owned by the Notaries College and related to notarial activities. Support for notaries regarding portals related to the notarial profession. Technical support for computing equipment provided to institutional staff. Assistance in live conference transmission via streaming, video conferencing (e.g., Meet), recording, and editing. Ensure accurate audio and video transmission of courses on the Notaries College website. Installation and uninstallation of computing, video, audio, and printing equipment. System and license updates. Monitoring of service functionality. Customer support and follow-up. **Profile:** Bachelor's degree in Computer Science or Engineering in Systems, Information Technologies, or Technical Diploma in Networks or Support. General experience: Minimum 3–5 years. Advanced English is a plus. **Knowledge Areas:** Networks Structured cabling Microsoft 365 Help Desk Hardware and software Basic cybersecurity Remote support IT inventory **Basic Configuration of:** Routers Switches Access Points Wi-Fi Network monitoring IP addresses, DHCP, DNS VPN Cat5e / Cat6 structured cabling RJ45 crimping Node labeling IP telephony and switches Employment type: Indefinite-term position Salary: Starting at $15,000.00 MXN per month Benefits: * Company parking * Option for indefinite-term contract * Free uniforms * Additional vacation days or paid leave * Food vouchers Work location: On-site employment