Position Summary: Coordinate staff, handle reservations, welcome customers, resolve conflicts, and train the team to optimize the restaurant experience. Key Highlights: 1. Supervision and coordination of hostess staff 2. High-level reception and reservation management 3. Training in service culture and sales techniques **Mentory Grupo Consultor is seeking a Hostess Manager in Puebla, Puebla** ------------------------------------------------------------------- Restaurant Seeking: Hostess Manager Education: Completed high school or technical degree in Tourism, Administration, or related field. **Key Responsibilities of the Hostess Manager:** * **Supervision:** Coordinate staff, assign shifts, and maintain communication with the service area to optimize table turnover. * **High-Level Reception:** Welcome customers, manage waiting lists, and ensure an impeccable first impression. * **Reservation Management:** Organize restaurant availability through reservation systems and table assignments. * **Conflict Resolution:** Address customer inquiries, complaints, or special situations professionally. * **Training:** Train the team on service culture, menu knowledge, sales techniques, and empathy Experience: Minimum 1–2 years in a similar position within restaurants. Knowledge: Customer attention and service. Reservation handling. Waiting list organization. Management of hostess staff. Excellent appearance and customer interaction. Skills and Competencies: Leadership Excellent communication Service-oriented attitude Organization Teamwork Articulate speaking ability Personal Attitudes: Proactive Responsible Friendly Excellent appearance Customer-focused Salary: $12,000 monthly Payments: Biweekly Benefits: Statutory Additional Benefits: Tips Uniforms Meal support **Desired Education Level:** Higher education \- currently pursuing **Desired Experience Level:** Expert Level **Departmental Function:** Tourism / Hospitality **Industry:** Restaurants *This vacancy comes from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d2d10240000035001930f8\&source\=indeed*