Job Description and Responsibilities **Objective**: Provide Level 1 support to users and equipment. * Provide support for networks, hardware, users, devices, and software installed on the network for use by company personnel. * Provide basic training to new users and assistance to existing users. * Install, configure, and update software (Windows, Office, AutoCAD, SolidWorks, Minitab, antivirus, etc.). * Create computer system images for faster equipment configuration. * Install and configure network cabling and connections. * Create and unlock user accounts in "Active Directory", as well as create AD objects. * Request services and/or quotations from vendors. * Install or supervise vendors during installation/maintenance of computer and peripheral equipment, such as computers, monitors, printers, hard drives, scanners, etc. * Verify system operation. Maintain up-to-date inventory of equipment, devices, and software installed in the company. * Responsible for retrieving computer equipment from personnel leaving the company. * Assist with configuration of new telephones. * Use "help desk" as a tool to monitor and provide user support. * Comply with Standard Operating Procedures (SOP) and the Organization’s and Department’s Systems Policies. * Provide support for various activities within the Systems Department. Experience and Requirements * 1–3 years in technical support within the systems area * Intermediate English * Degree in Computer Systems Engineering or related field * Knowledge of TRESS System, Basic–Intermediate Microsoft Office, Agile, IFS System, Workday, Windows 10/11, Active Directory, GHOST * Customer orientation, composure, time management, patience Benefits * Benefits according to the Federal Labor Law (LFT) * Savings fund * Transportation * On-site medical services * Cafeteria * Savings fund **Number of vacancies** 1 **Department** Information Technology / Systems / IT / Programming / Software **Employment type** Permanent **Work modality** On-site **Shift** Night shift **Working hours** Full-time **Schedule** Full-time **Education** Professional degree **English** Spoken: Intermediate, Written: Intermediate **Willingness to travel** No