Description
Position Summary:
Facilitate the customer experience as the first point of contact by providing efficient service and supporting inquiries, sales, and operational processes to ensure business continuity.
Key Highlights:
1. Customer experience as the first point of contact
2. Efficient service aligned with institutional protocols
3. Sales and operational process support to ensure business continuity
Provide and facilitate the customer experience as the first point of contact by delivering efficient, courteous, and protocol-aligned service; supporting inquiries, incident resolution, and execution of the bank's product sales strategies; and carrying out and supporting operational processes at the Service Office to ensure business continuity. Timely response to internal and external service and marketing requirements.