Job Description* Job Title: Senior UX Writter Req Id: 110399 City: Mexico City State/Province: Mexico Posting Start Date: 11/12/25 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future\-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever\-changing world. For additional information, visit us at www.wipro.com. Job Description: **Job Description** ------------------- **Role Purpose** The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. **͏** ----- **Create UX content** **Write tool tips, button and panel labels, and any other UI element text** **Knowledge of cloud networking domain.** **Knowledge of Figma and XML** **Strong critical thinking and problem\-solving skills** **Excellent collaboration and teamwork skills, with proven ability to lead cross\-functional teams and foster innovation** **͏** ----- * **Deliver excellent customer service through effective diagnosis and troubleshooting of client queries** -------------------------------------------------------------------------------------------------------- + Provide product support and resolution to clients by performing a question diagnosis while guiding users through step\-by\-step solutions + Assist clients with navigating around product menus and facilitate better understanding of product features + Troubleshoot all client queries in a user\-friendly, courteous and professional manner + Maintain logs and records of all customer queries as per the standard procedures and guidelines + Accurately process and record all incoming call and email using the designated tracking software + Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business + Organize ideas and effectively communicate oral messages appropriate to listeners and situations + Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs **͏** ----- * **Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client** ---------------------------------------------------------------------------------------------------------------------------------- + Undertake product trainings to stay current with product features, changes and updates + Enroll in product specific and any other trainings per client requirements/recommendations + Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client + Update job knowledge by participating in self learning opportunities and maintaining personal networks **͏** ----- **Deliver** ----------- No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self\- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Technical Writing . Experience: 5\-8 Years . Reinvent your world. We are building a modern Wipro. We are an end\-to\-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA \- as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.