The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. **Responsibilities:** * Conduct client profile reviews for customer accounts * Review all information and documentation ensuring compliance with local regulation and Citi standards * Update KYC forms and client profiles according to policy requirements * Follow up with clients to ensure information is received before due dates * Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * 0-2 years of relevant experience * Experience in banking operations, preferably in the client account opening and pre-requirements process **Education:** * Bachelor's degree/University degree or equivalent experience **Job Description:** The KYC Operations Analyst – Control Tower BSU CCB is responsible for conducting control reviews, governance, oversight and regulatory reporting related to Anti-Money Laundering (AML) in coordination with various departments. The primary objective is to develop, update and administer the metrics of Citi’s dedicated internal Know Your Client (KYC) program. **Responsibilities:** Monitor operational area performance through productivity metrics based on the global CitiKYC platform. Generate performance metrics and KPIs using tools such as Access and Excel. Conduct risk and control analysis in collaboration with peers and management, identifying root causes and reporting conclusions and/or solutions to mitigate risk and control issues. Define and track CAPs (Corrective Action Plans) at both local and global levels applicable to operational processes to ensure compliance with KYC regulations. Document and report findings from area reviews to Local and Global Management, ensuring compliance with regulatory requests. Promote and ensure adherence to applicable rules and regulations, in alignment with policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues transparently and promptly. **Skills:** * Minimum 3 years of relevant database management experience. * Knowledge of AML, control and risk mitigation regulations. * Proficiency in Office (**Excel** and **Access**) at an advanced level. * Strong analytical ability, results-oriented. * Excellent judgment, initiative and deadline adherence. * Familiarity with the CitiKYC platform (desirable). * Experience in project management / implementation. * Proficiency in SQL programming language. **Education:** * Bachelor’s degree/university degree or equivalent experience. * Bachelor’s degree in related fields (Physical-Mathematical Sciences, Information Technology, Programming, etc.). * Intermediate English proficiency. \- **Job Family Group:** Operations - Services \- **Job Family:** Business KYC \- **Time Type:** Full time \- **Most Relevant Skills** Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please review* *Accessibility at Citi*. *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*