Position Summary: Provide efficient first-level administrative support in WHMCS, managing domain-related tickets and ensuring regulatory compliance to deliver a high-quality customer experience. Key Highlights: 1. Key role in first-level administrative support and domain management. 2. Focus on regulatory compliance and customer experience. 3. Collaboration in continuous process improvement and teamwork. **ASOSA Corporate is seeking Helpdesk Technical Support 5406 in Mérida, Yucatán** ---------------------------------------------------------------------------- Reputable Technology Development Company We are looking for Helpdesk Technical Support / 5406 Work Location: Orion Col. Santa Gertrudis Copó, Mérida, Yuc. Mérida, 97305 Position Objective: Provide efficient first-level administrative support within the WHMCS system, handling tickets related to domain registration and administration, actively tracking the accreditation process for new TLDs, and maintaining regulatory compliance control for all TLDs in which the company is already accredited. This role is critical to ensuring a high-quality customer experience and adherence to sector-specific regulatory standards. Main Responsibilities * Handle, classify, and resolve first-level tickets in WHMCS related to domain registration, renewal, transfer, WHOIS data modification, DNS, and any other operational domain management tasks. * Fully manage the domain lifecycle: order creation, documentation verification, payment processing, and control panel updates. * Proactively track accreditation processes with registries and authorities (ICANN, Verisign, PIR, etc.) for new TLDs, preparing documentation, submitting forms, and monitoring response deadlines. * Maintain up-to-date and controlled regulatory compliance for all accredited TLDs: monitor contractual requirements, submit periodic reports, pay fees, update EPP codes, enforce abuse policies, comply with GDPR, and fulfill any other regulatory obligations. * Escalate tickets requiring specialized intervention to second-level or technical teams, ensuring clear and documented follow-up. * Generate weekly/monthly reports on tickets handled, status of ongoing accreditations, and TLD compliance levels. * Collaborate on continuous improvement of administrative processes and WHMCS response templates. * Support complementary administrative tasks related to registrar operations (database updates, domain inventory control, etc.). * RequirementsEducation: * Completed high school diploma (technical degree or bachelor’s degree in Administration, International Trade, Information Technologies, or related field preferred). * Experience: * Minimum 1 year of experience in administrative customer service or first-level support (preferably in hosting, domains, telecommunications, or IT industry). * Demonstrated experience using ticketing systems (WHMCS preferred; experience with similar systems such as Clientexec, Blesta, or Helpdesk will also be considered). Essential Knowledge: * Advanced proficiency in office tools (Google Workspace / Microsoft 365\). * Skills and Competencies * Excellent written composition and communication skills (Spanish and intermediate-to-advanced English, as much of the documentation and communication with registries is conducted in English). * Strong attention to detail and ability to precisely track processes and deadlines. * Organizational skills and efficient handling of multiple simultaneous tasks. * Proactive, responsible, solution-oriented attitude. * Teamwork and willingness to learn domain-sector regulatory processes. Desirable Knowledge: * Intermediate-to-advanced WHMCS proficiency (domain modules, tickets, billing, and reporting). * Basic understanding of web domains, TLDs, registrars, registrants, EPP, and ICANN processes. Schedule Availability: Monday to Friday, 9:00 AM to 7:00 PM, with 2-hour lunch break. We offer a base salary of $12,000–$13,000 gross per month plus statutory benefits. IMPORTANT: Contact Lic. Rocío Bastida to schedule an interview. Office hours: 9:00 AM to 5:30 PM. CONTACT: https://w.app/bxrp2t Consultotocompuntomx Fifty-five seventy-two ninety-four eighty-nine twenty-two **Desired Education Level:** Higher education \- degree holder **Desired Experience Level:** Mid-level **Departmental Function:** Technology / Internet **Industry:** Telecommunications *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69d594d333000030002651fd\&source\=indeed*