**IT Help Desk Executive\- Temporary 3 months** **If you decide to accept the challenge, we offer you:** * Monthly salary: $23,935\.83 gross pesos * Direct contract with Caja Popular Mexicana * Statutory and additional benefits * 30-day Christmas bonus * Savings fund * Vacation bonus above legal requirements * Paid leave days * Attendance bonus * Punctuality bonus * Productivity bonus * Grocery vouchers * And much more! **Your main responsibilities will be:** * Provide support and guidance on the institution's services, procedures, and policies via phone, messenger, and/or email to meet employee needs. * Escalate second-level service requests or incidents to ensure complete follow-up and definitive resolution. * Monitor branch openings and closings to assist with advisory and operational reconciliation. * Record and classify received reports to keep databases updated. **What do you need to apply?** * TSU, incomplete bachelor's degree, or completed bachelor's degree in computer systems. * Work location: Ignacio Altamirano \# 407, San Juan de Dios, C.P. 37370 León, Gto. Schedules / Weekly shift rotation * Monday to Friday / Saturdays * 8:30 am \- 4:30 pm / 8:30 am \- 1:30 pm * 9:00 am \- 5:00 pm / 10:00 am \- 1:30 pm * 10:30 am \- 6:30 pm / 11:00 am \- 4:00 pm **Apply now, we are waiting for you!**