Banner
Lazaro Cardenas
English
Favourites
Post
Messages
···
Log in / Register
Talento Mexicano
Customer Experience Supervisor
This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.
Mexico City
Negotiable Salary
Indeed
HAIRSTYLIST / BARBER – BASE SALARY, STATUTORY BENEFITS AND BEYOND
Planet Fitness Club Guadalajara is seeking a Hairstylist/Barber with the right attitude, talent, and drive to grow within a dynamic, professional, and 100% service-oriented environment. What do we offer? - Base salary: $12,500 - Statutory benefits - Medical assistance - Black Card membership for you and one family member - Discounts at partner stores - Opportunities for professional development - A dynamic, safe, and collaborative work environment Benefits: * Employee discount * Gym discount * Discounts and preferential pricing * Option for an indefinite-term contract * Referral program * Life insurance * Gym access * Complimentary uniforms * Additional vacation days or paid leave - What will you do? You will join our team delivering exceptional service to our members, ensuring their satisfaction and well-being. Your main responsibilities will be: Women’s Services: Perform **basic haircuts**, **hair drying**, and **flat iron styling**, applying proper technique and style. Men’s Services: Perform **basic haircuts** and **beard trimming**. **6 to 12 months of experience** in men’s haircutting and grooming (salons and/or barbershops). Position type: Full-time, indefinite-term Salary: $12,500.00 per month Benefits: * Employee discount * Gym discount * Discounts and preferential pricing * Option for an indefinite-term contract * Referral program * Medical expense insurance * Gym access * Complimentary uniforms * Additional vacation days or paid leave Work location: On-site employment
Heroico Colegio Militar 333, Reforma, 44450 Guadalajara, Jal., Mexico
MXN 12,500/year
Cookie
Cookie Settings
Our Apps
Download
Download on the
APP Store
Download
Get it on
Google Play
© 2025 Servanan International Pte. Ltd.