**Important:** * **This is an on\-site position. Only candidates residing in Tijuana, Rosarito, or Tecate will be considered. We do not cover relocation expenses.** * **A minimum B2 level of English is required for this position.** * **WhatsApp will be the only method for follow\-up on this application.** **Back Office Representative \- Confie Tijuana** **Responsibilities:** * Foster strong client relationships with timely, focused communication, with **no calls during key moments.** * **Manage and update** new claims for various commercial coverages in Alliant’s system. * **Process and set up new claims** for commercial lines. * **Ensure client records** are accurate and up to date. **Requirements:** * Proven experience in customer service, **highly regarded if acquired in a call center setting,** * **Proficient in both English and Spanish. (B2 or higher)** * **Strong skills in Microsoft Office** (Excel, Word, Outlook) and office software. You must be available to work a Monday to Friday schedule. You also need to have valid Mexican documents to be eligible for employment. **Join the Coolest Call Center in Tijuana!** **Confie** is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business. Benefits: * **Life Insurance** (New Benefit) * **Private health insurance** for you and your family * Additional **paid days off** * **Paid training** (including bonus) * **Weekly pay** and productivity bonuses * **Referral Bonus**, raffles with prizes and experiences (bonus up to $350 USD) * **Rewards** and recognition program * **Game Room** (includes ping pong, basketball mini hoops, mini hockey, arcade, massage chairs, video games, and more) * **Employee discounts** on tuition with local universities * **Discounts** with participating local businesses * Competitive salary with professional **growth opportunities** * Comprehensive training and **ongoing development** * Collaborative and **team\-oriented** work environment * Career **advancement opportunities** within the company * **Excellent location** accessible via public transportation * Savings fund and voluntary savings plan Legal benefits * Paid vacations and vacation premium * Health services institution (IMSS) * Federal Housing Credit Program (INFONAVIT/FONACOT) * Paid public holidays as established by Mexican labor law * Annual bonus (Aguinaldo) * Profit\-sharing program (PTU) * Sunday premium pay (If applicable) * Maternity and paternity leave ### **Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!**