IT Support Engineer

Description

Job Summary: A leading industrial sector company is seeking an IT Support Engineer with experience in infrastructure and support, service-oriented and skilled in incident resolution. Key Highlights: 1. Efficiently manage hardware, software, and technological equipment. 2. Incident handling and resolution via help desk. 3. Corrective and preventive support for users and critical business processes. IT Support Engineer Work Location: Apodaca, Nuevo Leon. Full-time \| On-site $38,000 MXN gross monthly \+ Superior benefits A leading industrial sector company is currently seeking an **IT Support Engineer** with solid experience in technical support and infrastructure, service-oriented and skilled in incident resolution. **Requirements:** * Bachelor's degree or Engineering degree in Computer Systems or related field (degree holder). * Minimum 3 years of experience in infrastructure and technical support. * **Intermediate English.** * Experience in vendor interaction and management. * ITIL certification preferred. **Key Responsibilities:** * Efficiently manage hardware, software, and technological equipment. * Manage equipment warranties and lifecycle. * Propose technology upgrades aligned with budget constraints. * Incident handling and resolution via help desk. * Corrective and preventive support for users. * Configuration and maintenance of computing equipment. * Support for users and critical business processes. * Tracking of local IT requests and projects. * Management of existing and new telephone lines. * Support for data plans and coverage expansion. * Control of equipment loans, replacements, and warranties. **We Offer:** * Gross monthly salary: **$38,000 (non-negotiable)** * Benefits exceeding statutory requirements: * 30-day year-end bonus * Vacation premium * Savings fund * Grocery vouchers * Life insurance * Major medical expense insurance **Working Hours:** * 7:00 AM to 4:36 PM or 7:00 AM to 5:30 PM If you meet the profile and are interested, apply through this channel. Employment Type: Full-time, Indefinite-term Salary: $38,000.00 per month Benefits: * Major medical expense insurance * Life insurance * Grocery vouchers Application Question(s): * How many years of experience do you have in technical support and infrastructure (hardware, help desk, and equipment management)? * Do you have experience working in industrial plants? Language: * English (Mandatory) Work Location: On-site employment