IT Technical Support

Description

Position Summary: We are seeking an IT Technical Support professional to provide user support, incident management, and support for Microsoft 365, Intune, Active Directory, Azure, and VPN in a corporate environment. Key Highlights: 1. End-user technical support in a corporate environment. 2. Ticket management, Microsoft 365, Intune, Active Directory, Azure, and VPN. 3. IT equipment inventory control and administration. At Experis, ManpowerGroup’s division specialized in IT projects, solutions, and professional talent, we connect specialists with high-impact strategic projects, driving innovation and professional development within regulated and business-critical environments. IT Technical Support – Monterrey (On-site) We are looking for an IT Technical Support professional to join a project with a major global technology company. This is an on-site position in Monterrey, focused on providing user support and incident management in a corporate environment. Schedule Morning shift 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM Responsibilities Provide end-user technical support in a corporate environment. Track and manage tickets using help desk tools. Support for Microsoft 365 and collaboration tools. Device and policy management via Intune. Basic administration of Active Directory and Azure environments. VPN connectivity support. Create system images and data backups. IT equipment inventory control and administration. Requirements Minimum 2 years of experience in IT support (end-user support). Experience with ServiceNow (desirable). Knowledge of Microsoft 365, Intune, Active Directory, Azure, and VPN. Experience in ticket management and incident resolution. Intermediate technical English. Education in Information Technology, Computer Systems, or related fields. At ManpowerGroup, we create inclusive workplaces where talent and competencies are prioritized—regardless of individual characteristics such as gender, age, sexual orientation, gender identity or expression, nationality, migration status, physical appearance, disability, language, socioeconomic or health status, legal status, pregnancy, marital or civil status, religion, opinions, bodily diversity, political affiliation, visible or non-visible tattoos, other bodily modifications, or any other condition that may be considered. -Requirements- Minimum education: Higher education – Bachelor's degree 2 years of experience Languages: English Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist