Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs in AT&T stores, optimizing their experience and delivering high-quality service. Key Highlights: 1. Establish a friendly and service-oriented relationship with customers. 2. Ensure the best service and sales experience. 3. Carry out specialized activities aligned with objectives. **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Nuevo León Location Type: Tda Monterrey Cumbres II **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish a cordial and service-oriented relationship with customers to ensure service quality, thereby providing alternatives for problem resolution. Implement quality standards set by Management and ensure the best service and sales experience. Accurately and completely record customer visits in the company's systems to enhance satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Preferred Education: Incomplete degree in Communication Sciences, Administration, or related field; Bachelor’s degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales roles * Preferred Experience: 2 years in customer service roles within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speak, Write, Read)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, socioeconomic status, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions by implementing reasonable accommodations within the workplace.