Summary: Genpact is seeking a proactive and experienced Billing Manager to lead Order to Cash (O2C) billing operations, focusing on operational excellence and team mentorship. Highlights: 1. Lead and mentor a team of billing analysts 2. Drive process improvements and automation initiatives 3. Collaborate cross-functionally to resolve discrepancies Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry\-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large\-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast\-moving, tech\-driven environment, love solving real\-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting\-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Manager, Billing We are looking for a proactive and experienced Billing Manager to lead our Order to Cash (O2C) billing operations for LATAM. This role is responsible for overseeing a team of more than 10 billing analysts, ensuring accurate and timely invoice processing, and maintaining compliance with client\-specific requirements. The supervisor will drive operational excellence, support revenue assurance, and foster a culture of continuous improvement. Responsibilities**Supervise daily billing operations and ensure timely and accurate invoice generation.****Lead and mentor your team, providing guidance, training, and performance feedback****Monitor billing KPIs and SLAs and implement corrective actions when needed.****Review complex billing cases and escalate issues appropriately.****Collaborate with cross\-functional teams (Finance, Sales, Operations, Collections) to resolve discrepancies and support revenue recognition.****Generate and deliver invoices, credit and debit memos based on contractual terms and service delivery.****Ensure compliance with internal controls, audit requirements, and client\-specific billing standards.****Drive process improvements and automation initiatives to enhance billing efficiency.****Prepare and present billing reports and metrics to management and stakeholders.****Act as a point of contact for client billing inquiries and ensure high levels of service delivery.****Evaluate workload and distribute it appropriately among your team. As well as assist when needed in the billing activities such as invoice or credit memos creation.** Qualifications we seek in you! Minimum Qualifications**Bachelor’s degree in Finance, Accounting, Business Administration or related field.****Experience in Billing and solid knowledge of other OTC processes.****Experience in a supervisory or team lead role.****Strong leadership and team management skills.****Excellent problem\-solving, communication, and stakeholder management abilities.****Proficiency in accounting terms and activities (e.g. Reconciliations, Taxes).****Proficiency in MS Excel and ERP systems (e.g. Oracle, SAP).****Ability to manage multiple priorities and meet tight deadlines in a dynamic environment.****Advance English level** Preferred Qualifications/ Skills**Experience with automated billing systems and tools.****Familiarity with SLA\-driven and Lean environments and client\-specific billing models.** Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career – Get hands\-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000\+ bold thinkers and problem\-solvers who push boundaries every day • Thrive in a values\-driven culture – Our courage, curiosity, and incisiveness \- built on a foundation of integrity and inclusion \- allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. JobManager Primary LocationMexico\-Nuevo Leon ScheduleFull\-time Education LevelBachelor's / Graduation / Equivalent Job PostingFeb 16, 2026, 9:36:56 PM Unposting DateMar 19, 2026, 1:29:00 PM Master Skills ListOperations Job CategoryFull Time