The customer service representative (CSR) will serve as the primary point of contact for clients, ensuring timely, accurate, and professional responses to inquiries and requests. This role is key to coordinating logistics processes and maintaining strong relationships with both internal teams and external partners. **Key responsibilities:** * Provide outstanding customer service via phone, email, and in\-person communication. * Manage and track shipments, order statuses, and client requests. * Coordinate with warehouse, traffic, and operations teams to ensure timely delivery and resolution of issues. * Maintain accurate records of client interactions and logistics transactions. * Prepare reports, shipment documentation, and data entry in ERP systems. * Assist with resolving discrepancies, delays, and customer concerns proactively. * Support continuous improvement efforts and process documentation. Qualifications: * Fully bilingual (English/Spanish 85%) * Bachelor´s degree (required) * 2\+ years of experience in customer service, logistics and supply chain management * Excellent verbal and written communication skills * Extensive experience in customer interaction and support * Highly organized and detail \- oriented * Proficient in Microsoft Excel and advanced computer skills * Strong analytical and problem \- solving abilities * Able to multitask effectively in fast \- paced environments * Quick learner with adaptability to new systems and processes * Team \- oriented with a collaborative mindset Job type: Full time Salary: $15,000\.00 \- $20,000\.00 per month Benefits: * Company parking * Major medical insurance * Life insurance * Grocery vouchers Experience: * Customer service: 2 years (Desirable) Language: * English (Desirable) Work location: Onsite job