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Job Summary: We are seeking a professional to proactively engage our customers, generating positive extraordinary experiences through the placement of financial products and services, while meeting daily objectives. Key Highlights: 1. Generate extraordinary customer experiences 2. Promote and advise on financial products 3. Professional development and career plan Job Req Id: 26949638 Location(s): Guadalajara, Jalisco, Mexico, Tuxtla Gutiérrez, Chiapas, Mexico, Ciudad Juárez, Chihuahua, Mexico, Manzanillo, Colima, Mexico, Mexicali, Baja California, Mexico, Mérida, Yucatán, Mexico, Chihuahua City, Chihuahua, Mexico, Tijuana, Baja California, Mexico, Toluca, México, Mexico, Monterrey, Nuevo León, Mexico, Torreón, Coahuila, Mexico, Culiacán, Sinaloa, Mexico, Puerto Vallarta, Jalisco, Mexico, Coatzacoalcos, Veracruz, Mexico, Reynosa, Tamaulipas, Mexico, Ciudad De Mexico, Ciudad De Mexico, Mexico, Ensenada, Baja California, Mexico, Cancún, Quintana Roo, Mexico Job Type: On\-Site/Resident Posted: Mar. 24, 2026 **Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- **NATIONWIDE VACANCIES!** **We have openings in your area** **Job Description** Proactively engage our customers to deliver positive extraordinary experiences through product and service placement, strictly adhering to institutional and commercial partner policies and processes to achieve daily objectives. **Responsibilities:** * Strategically identify and approach customers. * Analyze, provide, and promote appropriate product advisory. * Use necessary verbal dialogue to deliver a credit card that meets the customer’s needs and encourages its usage. * Accurately execute the sales process, focusing on customer experience and compliance with institutional guidelines. * Stay updated on products, services, and policies. * Achieve customer experience and credit card placement objectives. * Comply with laws and regulations governing sales practices, acting ethically and strictly adhering to policies, as well as assessing risks per institutional guidelines. * Promote compliance with applicable business and commercial partner laws, rules, and regulations, applying ethical judgment and promptly and transparently reporting any non-compliance. * Understand and achieve personal goals and objectives. * Maintain cleanliness and order in the workplace. **Institutional Working Hours:** * Monday to Sunday, with one weekday day off assigned between Monday and Thursday. * Rotating shifts of 8 hours per day. **Requirements:** * Completed high school education; bachelor’s degree preferred. * Sales experience preferred. * Customer service and attention skills preferred. * Basic knowledge of financial products and general sales preferred. * Technical knowledge: Proficiency in tablet usage. **Competencies and Skills:** * Extraordinary attitude * Communication skills (verbal fluency and active listening) * Dynamism * Continuous learning * Confidence when delivering service and products * Proactivity * Sales negotiation * Problem-solving / initiative * Creativity * Adaptability to change * Sales negotiation * Teamwork * Goal-oriented work **We Offer:** * Base salary \+ variable pay * Insurance: Major medical expenses for employee and beneficiaries, home, auto, life, and funeral coverage—some offered at preferential rates and at no cost. * Personal loans at preferential banking interest rates. * Retirement savings plan. * Direct employment with the Financial Group. * Training with freely accessible tools and platforms for your professional development. * Benefits exceeding statutory requirements: 40-day year-end bonus, 15 days of vacation, and 60% vacation premium. * Personal assistance services extended to family members (mental health, nutrition, finance, etc.). * Corporate agreements and discounts with various companies (Ticket Master, Starbucks, Six Flags, preferential flights, etc.). * Total Pass (membership with preferential pricing for various sports facilities, gyms, and private classes). * Opportunity to participate in bank-wide games, volunteering, and inclusion networks. * Profit-sharing. * Career plan. \- **Job Family Group:** Consumer Sales \- **Job Family:** Field Sales \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*
