We are a **leading Information Technology company in Mexico**, with over **37 years of experience** in the market and recognitions such as: * *Great Place to Work* * *Súper Empresas* (Expansión) * *Mejores Empresas Mexicanas (MEM)* **Join Compucad as a technical support technician in computing and printing!** **Main Responsibilities:** ✔ Assist in the implementation of Computing and Printing projects, both hardware and software. ✔ Comply with and stay updated on knowledge defined by hardware and software manufacturers (certifications). ✔ Meet SLAs for assigned cases related to monitoring, maintenance, and repair. ✔ Keep work tools (vehicles, assigned equipment) in good condition. ✔ Deliver, collect, and inventory toner cartridges with clients. ✔ Maintain an organized workspace (comply with 5S principles). **Who are we looking for?** ✅ Education: Incomplete technical degree in Computer Science ✅ Experience: Minimum 1 year in computing and printing. ✅ Driver's License ✅ Experience managing helpdesk operations, providing technical support and incident follow-up. ✅ Knowledge in creating, configuring, and deploying operating system and software images. ✅ Proficiency with monitoring software for technological infrastructure supervision and control. ✅ **Desirable certifications**: HP computing and printing equipment, MPS monitoring software from NDD. ✅ Passion for service, effective communication, technical autonomy in problem resolution, collaborative work, planning, and organization. ✅ English: Basic level **What we offer:** ✨ A **dynamic and collaborative work environment**. **Benefits exceeding legal requirements**, including: ✨ Major medical insurance ✨ Life insurance ✨ Savings fund ✨ Restaurant vouchers ✨ Ongoing training and certifications ✨ Opportunity for **professional development** and continuous learning. ✨ $11,000.00 (MXN) per month **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM **Guadalajara, Jalisco / On-site** Job type: Full-time Salary: $11,000.00 per month Benefits: * Savings box * Discounts and preferential prices * Flexible hours * Option for indefinite contract * Medical expense insurance * Major medical expense insurance * Life insurance * Restaurant vouchers Workplace: On-site job