Blackcore is a leading technology company in the real estate sector, offering innovative solutions for managing the real estate credit process. We have a presence in Mexico and Latin America, helping banking institutions, appraisal units, law firms, and agents optimize their processes. We are looking for a candidate passionate about helping users resolve any technical issues, who enjoys listening to customers and has excellent communication skills with clear and precise language. Requirements: * Education: Bachelor's degree in computer science, systems engineering, or related field. * Proven experience of 2 years. * Experience providing end-user support at all levels. OTHER REQUIREMENTS AND KNOWLEDGE: * English. * Intermediate Microsoft tools. * Knowledge of mobile and web application user interfaces. * Programming knowledge in PHP. * Desired knowledge in CodeIgniter. Responsibilities: * Provide on-site and remote assistance to users. * Help desk and problem resolution. * Record, handle, and report observations and incidents. * Analyze incidents and requirements. * Follow up on reports generated by users. * Assist in the operation and use of services. * Handle service tickets. * Perform monitoring activities and improvements to developments. * Follow specific customer service guidelines. * Contribute to best practices in technical support processes. Benefits: * 16,000 monthly gross salary * Opportunity for learning and growth within a company expanding across Latin America. * Access to specialized training and certifications (AWS). * Culture of innovation and technology in the real estate and banking sectors. * Job stability and professional environment. This position is 100% on-site. Apply now and join the Blackcore team!