IT Help Desk Executive - Temporary

Description

Position Summary: Provides support and advisory services to employees regarding services, procedures, and institutional policies, ensuring prompt and efficient assistance. Key Responsibilities: 1. Employee support and advisory services 2. Incident reporting and classification 3. Incident tracking and escalation Join Caja Popular Mexicana as a Help Desk Executive - Temporary! · Position Purpose You will be responsible for providing support and advisory services to employees regarding services, procedures, and institutional policies through various communication channels, ensuring prompt, efficient, and incident-resolution-focused assistance. · Your Daily Responsibilities: Provide telephone, messaging, and email support and advisory services to employees. Register and classify incidents to maintain an updated knowledge base. Track and escalate incidents or second-level requests. Monitor branch opening and closing times to support operational reconciliations and advisory services. Provide support and guidance in accordance with established policies and service-level agreements. · What We Are Looking For: 1–2 years of experience in telephone support or end-user assistance. Strong communication skills and service orientation. Problem-solving ability and capacity to track incidents. Organizational skills and attention to detail. · Employment Details and Academic Profile: Completed Bachelor’s or Engineering degree in Computer Systems. Work Modality: On-site. Location: Ignacio Altamirano No. 407, Col. San Juan De Dios, León, Guanajuato. ZIP Code: 37004. Working Hours: Weekly rotating shift schedule: Monday–Friday: 7:45 AM–3:45 PM; Saturday: 7:45 AM–12:45 PM Monday–Friday: 8:30 AM–4:30 PM; Saturday: 8:30 AM–1:30 PM Monday–Friday: 9:00 AM–5:00 PM; Saturday: 10:00 AM–3:00 PM Monday–Thursday: 9:00 AM–5:00 PM; Friday: 9:00 AM–4:00 PM; Saturday: 9:00 AM–3:00 PM Monday–Friday: 10:30 AM–6:30 PM; Saturday: 11:00 AM–4:00 PM · What We Offer: Competitive monthly gross salary of $23,935.83 MXN Direct employment contract with Caja Popular Mexicana, ensuring long-term stability and benefits. 30-day year-end bonus, allowing you to celebrate deservedly with your loved ones. 13% savings fund contribution, an excellent opportunity to strengthen your financial future. Vacation premium exceeding statutory requirements, because your rest and well-being are our priority. Paid time off, enabling you to recharge and stay motivated. Attendance and punctuality bonus—we value your commitment and responsibility. Productivity bonus—rewarding your outstanding effort and results. Grocery vouchers, supporting your family’s budget. Electronic voucher for uniforms, facilitating your work attire and comfort. And much more! Discover all the benefits we’ve prepared to make you feel valued and motivated every day. · Are You Interested in Joining Caja Popular Mexicana? Apply now and contribute your talent to strengthen organizational compliance and transparency within a purpose-driven social institution.-Requirements- Minimum Education: Higher Education – Bachelor’s Degree 2 years of experience Keywords: director, management, governance, stewardship, executive, managing, ejecutivo, help, auxilio