Service Desk Analyst

Description

Position Summary: Administer, control, and generate service documentation; provide customer service; update document backups; and ensure smooth office operations. Key Responsibilities: 1. Service Administration and Control 2. Customer Service and Service Coordination 3. Administrative Tasks and Executive Support ***SOS Servicios León is seeking: Service Desk Analyst (SDA MIP)*** You will carry out the following activities: \- Administer, control, and generate documentation for the services offered by the company. \- Provide customer service to schedule and coordinate services according to client needs, maintaining an active and up-to-date service calendar. \- Update document backups, process paperwork, handle purchase requisitions, manage quotations, and service orders. \- Prospect and serve customers, with timely follow-up. \- Ensure smooth office operations by performing administrative tasks and providing general executive support, as well as drafting relevant reports. ***Requirements:*** \- Gender: Unrestricted \- Maximum age: 45 years \- Sales experience required \- Experience managing personnel \- Completed or incomplete Bachelor's degree \- Strong organizational, communication, and problem-solving skills \- Solid intermediate/advanced Excel proficiency *Work location: Parques del Sur* *Salary negotiable based on experience* *Working hours: 8:30 AM – 6:00 PM, Saturdays 8:30 AM – 3:00 PM* *Interested candidates please send CV to 4775115714 with HR* Employment Type: Full-time, Indefinite-term Salary: $9,800.00 – $10,000.00 per month Benefits: * Eligibility for indefinite-term contract Work Location: On-site employment