Customer Service - with experience

Description

Job Summary: We are seeking a Customer Service Executive to ensure an agile, close, and high-value experience for our customers after the implementation of our services. Key Highlights: 1. Ensure customer satisfaction and strengthen long-term relationships. 2. Design and drive strategies to enhance the customer experience. 3. Measure customer satisfaction and transform data into actions. We seek a Customer Service Executive who serves as the bridge between our customers and operations, ensuring an agile, close, and high-value experience after the implementation of our services. Function and Responsibilities Accompany our customers in their day-to-day activities, guaranteeing their satisfaction, strengthening long-term relationships, and identifying improvement opportunities in every interaction. Provide close follow-up to customers, resolving inquiries and coordinating solutions across various departments. Design and drive strategies to enhance the customer experience. Manage incidents, ensuring rapid and effective resolutions. Develop loyalty initiatives to strengthen customer relationships. Measure customer satisfaction and transform data into actions. Implement surveys and feedback tools. Generate key reports for decision-making. Document processes and ensure service quality. Collaborate with sales, marketing, and technology teams to improve the overall experience.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 1 year of experience Age: 28 years or older Knowledge: Digital platforms, Logistics training Willingness to travel: Yes Keywords: service, service