Collections Specialist

Description

Summary: We are seeking a results-driven Collections Specialist to manage past-due accounts, recover payments, and maintain cash flow through high-intensity outbound calling and customer engagement. Highlights: 1. High-intensity outbound calling role focused on payment recovery 2. Opportunity to resolve billing issues and improve processes 3. Key role in maintaining cash flow and protecting company revenue **Job Title: Collections Specialist** **Position Type:** Full\-Time, Remote **Working Hours:** U.S. Business Hours **About the Role** We are hiring a results\-driven **Collections Specialist** to take ownership of past\-due accounts and drive consistent payment recovery. This is a **high\-intensity, outbound calling role** where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow\-ups and payment resolutions. This role requires someone who is confident on calls, persistent with follow\-ups, and comfortable making **100\+ outbound calls daily**. **What You’ll Be Responsible For****Collections \& Payment Recovery*** Make **100\+ outbound calls daily** to customers with overdue invoices * Follow up consistently via calls and emails until payment resolution * Navigate gatekeepers and reach decision\-makers responsible for payments * Handle objections and drive conversations toward payment commitments **Billing Issues \& Case Resolution*** Investigate billing discrepancies and customer concerns * Identify root causes of delays and work toward resolution * Coordinate internally to resolve issues impacting payments **CRM Management \& Documentation*** Maintain accurate records of all calls, follow\-ups, and outcomes in CRM (Salesforce or similar) * Track customer interactions, payment commitments, and next steps * Ensure no account is left unattended or without follow\-up **Customer Communication*** Communicate clearly and professionally with customers * Provide updates on payment status and issue resolution * Maintain a balance between firmness and professionalism in collections conversations **Process Improvement \& Reporting*** Identify recurring issues impacting collections * Share insights to improve processes and recovery rates * Maintain consistency in daily activity and reporting **Must\-Have Experience \& Skills (Non\-Negotiables)*** Proven experience in **collections, accounts receivable, or high\-volume outbound calling roles** * Comfortable making **100\+ outbound calls per day** consistently * Strong objection\-handling and negotiation skills * Experience using **CRM tools (Salesforce or similar)** * Excellent verbal and written English communication skills * High attention to detail and accuracy in documentation * Ability to manage multiple accounts and follow\-ups simultaneously **What Makes You a Strong Fit*** You are persistent and follow up until resolution * You are confident handling difficult conversations * You thrive in a target\-driven, high\-activity environment * You take ownership of your performance and results **Key Performance Indicators (KPIs)*** Daily call volume (**100\+ calls/day**) * Number of payments collected / accounts resolved * Follow\-up consistency and response time * Accuracy of CRM updates and documentation * Reduction in outstanding receivables **Interview Process*** Initial Screening Call * Recruiter Interview * Final Interview * Offer \& Onboarding \#LI\-AG1