Customer Service Representative – Temporary Assignment

Description

Summary: Manage customer communication and information regarding orders, shipments, and samples, serving as a strategic liaison to drive sales and achieve commercial targets. Highlights: 1. Strategic liaison between company and client for customer communication 2. Opportunity to learn and expand skills in a dynamic team 3. Work in an agile and international environment that values creativity Manage and oversee customer communication and information regarding purchase order status, shipments, order receipt, and samples, serving as a strategic liaison between the company and the client. Contribute to the achievement of commercial targets through proactive, customer\-focused service that drives sales, ensuring comprehensive management across people, processes, and projects. Customer service Ixtacuixtla, Tlaxcala, Mexico ### **Job description** * Safeguard and manage confidential customer information * Enter and track sample and commercial product orders in SAP * Confirm order progress with customers and promptly communicate any deviations * Prepare and follow up on delivery forecasts in coordination with Planning and Sales * Maintain direct communication with customers throughout the order and planning process * Manage and maintain customer\-specific catalogs and inventory references * Monitor demand in SAP to adjust forecasts, safety stock levels, and sales orders * Coordinate Outbound Delivery (OBD) creation and notify Shipping and relevant departments * Serve as liaison with the Foreign Trade team, customs brokers, and freight forwarders for export processes * Follow up on technical data sheets, samples, delivery dates, complaints, and credit notes * Create materials in the system based on Sales Managers’ sample requests * Provide support to the Sales/Customer Service Manager during their absence ### **Profile** * 2 to 5 years of professional experience in a similar position, ideally in a production\-oriented environment * Bachelor's degree in Industrial, Business Administration, International Business, or a related field * Conversational English * Commercial and administrative process management * Experience working with an ERP system (preferably SAP) * Cross\-functional collaboration * Goal\-oriented with a strong focus on achieving targets * Negotiation and customer relationship management skills ### **Our offer** You will have the opportunity to learn and build experience and further expand your skills in a highly dynamic team. We offer you a job in an agile and international working environment where entrepreneurship and creativity are valued. The BD work@home policy will support you in creating a good work – life balance. You will receive an attractive salary package according to your experience topped with fringe benefits.