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Summary: This role involves providing expert judgment and analysis for desktop systems, troubleshooting hardware/software, and offering top-tier desktop support. Highlights: 1. Provides expert judgment and analysis for desktop systems 2. Maintains, repairs, and troubleshoots desktop hardware and software 3. Serves as a top-tier desktop support **Mexico City: Santa Fe (onsite 5 business days \- daily basis)** no parking lot, not extra support for transportation Skills: end user computing and services, site support and executive support **Job Description – EUC Analyst** **IT Infrastructure Services** * **Job Description** The role is expected to carry out following function/activities as part of this job. * Provides expert judgment and analysis for the design, development and implementation of desktop systems. * Analyzes requirements to ensure the system meets performance needs. * Maintains, repairs, and troubleshoots desktop hardware and software packages. * Assists with desktop/laptop images including updates, patches and performance/process enhancements. * Provide level 2 desktop/ laptop break\-fix support. * Responsible for writing documentation to describe existing and new environments, technologies and enhancements. * Assists with writing, testing, and installing packages for software upgrades/patches. * Serves as a top tier desktop support. * Work with offshore teams * **Experience/Skill requirements (including products knowledge)** * 3 years experience supporting Microsoft systems (Windows7, 8\.1,10 \&11\) in IT Infrastructure function. * Good background supporting MS 365 suite * Must have knowledge of PC hardware architecture * Must have knowledge of typical desktop applications, (i.e., virus scan, Bitlocker, etc.) * Must have knowledge of SCCM and operations (Installing applications, patch management) * Prior experience in Remote Desktop support * A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals * Should have good understanding of Microsoft Acrive Directory, DHCP and DNS * Should have good understanding of user profile management * Proven Customer Service skills * Good written and oral communication * Proficient experience working with iOS operating systems, including updating, backup and reinstalling iOS operating systems and apps for iPhone \& iPad devices. * Desired knowledge deploying Intune and configuring corporate email, certificates and troubleshooting Mail \& Calendar for iOS devices.
