Training Manager

Description

***VALIANT HOTELS IS HIRING*** **TRAINING MANAGER** Position Objective Design, coordinate, and implement staff training and development programs, ensuring compliance with operational, service, and quality standards across all hotel departments, thereby contributing to continuous improvement, guest satisfaction, and successful internal and external audits. Functions and Responsibilities: Training and Development * Identify department-specific training needs. * Develop the annual training plan. * Coordinate onboarding programs for newly hired staff. * Deliver operational, administrative, and service-related training. * Manage internal and external training courses. * Evaluate training effectiveness using KPIs and follow-up assessments. * Maintain up-to-date training records and supporting documentation. * Coordinate leadership development, continuous learning, and professional growth programs. * Monitor certification renewals and regulatory compliance in training. Quality Processes * Participate in implementing and monitoring quality and service standards. * Support internal and external audits. * Track audit findings, corrective actions, and improvement plans. * Verify adherence to operational procedures and internal policies. * Prepare quality and training reports and performance indicators. * Collaborate with departments to enhance guest experience. * Participate in continuous improvement initiatives and organizational culture programs. * Support updates to manuals, procedures, and operational templates. Administration and Follow-up * Coordinate training schedules and logistics for internal events. * Manage learning platforms and training records. * Prepare monthly reports on results and compliance. Position Profile Education * Bachelor’s degree in: * Hotel Administration * Tourism * Human Resources * Organizational Psychology * Business Administration * or related field. Experience * 2–4 years of training experience in the hotel industry. * Experience in quality processes, audits, or service standards. * Preferred experience in chain hotels or certified properties. Knowledge * Training needs analysis (TNA) and training plans. * Adult learning methodologies and instructional techniques. * Hotel service standards. * Quality management and continuous improvement processes. * Performance indicator and reporting tools. * NOM-STPS regulations related to training. * Proficiency in Microsoft Office and digital learning platforms. Competencies * Leadership. * Effective communication. * Organization and planning. * Service orientation. * Teamwork. * Analytical and problem-solving skills. * Results-driven mindset. * Adaptability. * Monitoring and control. Employment Type: Full-time Salary: Up to $14,500.00 MXN per month Benefits: * Option for indefinite-term contract * Life insurance * Employee cafeteria service * Complimentary uniforms Work Location: On-site employment