Operations Manager - Hotel

Description

We are seeking an Operations Manager for European Life Style Executive Suites & Gallery. **Responsibilities:** * Supervise the hotel’s daily overall operations, ensuring compliance with quality and service standards. * Ensure guest satisfaction through timely and accurate follow-up on feedback and complaints. * Supervise adherence to internal policies, regulations, and operational procedures. * Coordinate the daily morning briefing with department managers and lead executive committee meetings. * Follow up on institutional and guest emails. * Prepare a daily activity report. * Ensure all departments use their technological tools for efficient and organized operations. * Coordinate department heads to ensure efficient operations: Housekeeping: * Ensure the department uses its work tools, uniforms, and technological tools. * Maintain constant communication with the Housekeeper and supervisors. * Review occupancy, arrivals, departures, and daily operational priorities. * Assist in establishing strategies to expedite room turnover. * Coordinate special actions during peak seasons or high-occupancy periods. Maintenance: * Participate in planning and supervising implementation of the preventive maintenance program for guest rooms. * Participate in planning and supervising implementation of the preventive maintenance program for public areas. * Monitor response times and repair quality. * Coordinate rapid solutions to avoid guest disruptions. · Review departmental work budgets. · Plan special improvement projects for the hotel jointly with the department head. · Supervise proper inventory control of departmental materials. Front Office: * Verify that staff provide courteous, prompt, and professional service. * Ensure all operational processes are executed correctly. * Follow up on tasks related to promoting online ratings on digital platforms. * Intervene in sensitive situations or major complaints. * Authorize compensations, room changes, or courtesies when necessary. Sales: * Analyze hotel occupancy forecasts jointly with the Sales team. * Coordinate strategies for peak seasons, group bookings, and events. · Participate continuously in sales strategy planning. · Ensure proper follow-up on various opportunities by the department. * Supervise that operations can adequately respond to demand. · Supervise proper management of social media and other promotional channels. Human Resources: * Identify hiring needs based on hotel occupancy and operations. * Coordinate strategies to prevent staffing shortages in critical areas. * Participate in the selection process for key positions or supervisors. * Follow up on internal conflicts or situations affecting operations. Requirements: \- Minimum 3 years of managerial experience in a hotel. \- Knowledge of operations across all departments. \- Proficiency in PMS and OTA systems. \- Advanced English Salary: $30,000\.00 per month Benefits: * Company parking * Option for indefinite-term contract * Complimentary uniforms Experience: * Hotel operations: 5 years (Mandatory) Language: * English (Mandatory) Workplace: On-site employment