customer service representative

Description

Summary: This role supports outstanding teams in building innovative products, assisting with key customer account management and ensuring high-quality services. Highlights: 1. Opportunity to make a difference and invest in your growth 2. Analyze, propose solutions, and resolve issues for customers 3. Manage orders through the E2E process with commitment and coordination Flex is the diversified manufacturing partner of choice that helps market\-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. **Job Summary** --------------- To support our outstanding teams that build great products and contribute to our growth, we are looking to add a **Customer Service Representative** located in **Guadalajara, surth Campus**. Reporting to the **Program Management Manager**, the **Customer Service Representative** role involves assisting with the management of key customer accounts in all aspects of the business relationship. **What a typical day looks like:** * Analyze, propose solutions, and resolve issues. * Properly use system applications and resources to accurately and efficiently provide complete, high‑quality services to meet all customer needs. * Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary. * Manage orders through the **E2E process**, from customer order receipt, commitment, follow‑up, shipment coordination, with objectives including **OTD, AR, Aging FG, and RMAs**. * Negotiate by being able to hear and listen to others’ needs in order to reach agreements. * Execute and consistently meet delivery commitments with the customer and Flex. **Experience we are looking for to join our team:** * Bachelor’s degree or Engineering completed. * Knowledge of shipping and logistics. * Knowledge of electronic invoicing. * Customer service: always focused on customer needs. * ERP BAAN, FTS, and BPM as a plus. * Intermediate to advanced English. * Intermediate Excel. **What you will receive for the great work you provide:** * Competitive salary. * Medical and life insurance. * Christmas bonus. * Food vouchers. * Savings fund. **YG20** **Job Category** ---------------- Operations Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).