Technical Support Engineer

Description

Job Summary: We are seeking a Customer Service Advisor to resolve technical and conceptual system issues, document solutions, and identify needs for specialized services. Key Highlights: 1. Technical support to distributors and users to maintain expectations. 2. Provide service aligned with stipulated standards. 3. Enhance knowledge, competencies, and skills for excellent service. Description At CONTPAQi, we develop software that boosts individual productivity and business growth. We are a great place to work in the country! Recognized by GPTW and Best Place to Code, and proudly certified as a Socially Responsible Company. We are looking for: Customer Service Advisor Job Objective: Resolve technical and conceptual system issues reported by end-user channels, document solutions to reported problems, identify end-users’ needs for specialized services, and escalate unresolved issues to the next support level. Responsibilities: * Provide technical support to our distributors and users, meeting their service-level expectations. * Deliver service in accordance with stipulated standards so that our users and distributors receive a consistent brand experience. * Enhance knowledge, competencies, and skills to deliver excellent service. * Our CONTPAQi benefits include: * Remote work and office options — hybrid model; you choose based on your workflow. * + Benefits exceeding legal requirements (30-day year-end bonus, 15-day vacation bonus at 100%) + Birthday bonus + Flexible scheduling + Major medical expense insurance + An incredible culture built on values and leadership! At CONTPAQi, we foster an inclusive culture focused on equity and valuing diverse perspectives — including gender, religion, persons with disabilities, LGBTIQ\+, ethnicity, and diversity of experience. Join our team! Requirements * Reside in GDL * **Scripting languages (PowerShell, Shell, Python, C\#, VBA, VBA.NET)** * 2 years of customer service experience * Bachelor’s degree in Computer Systems Engineering, Computer Science, or related field * **SQL database knowledge** 2 years