Core Support - Mid iOS

Description

Summary: This role involves monitoring, incident ownership, troubleshooting, cross-team collaboration, and maintaining service quality for mission-critical IT services within a flexible work environment. Highlights: 1. Flexible work options (remote and office) 2. Tailored development paths with training and certifications 3. Focus on mission-critical IT services and problem resolution ##### **Project description** DXC \- a Fortune 500 global IT services leader. At DXC Technology we deliver the mission\-critical IT services that move the world. Every day we use the power of technology to build better futures for our customers, colleagues, environment, and communities across the globe. We are flexible \- we provide everything you need to comfortably work from home, but we also keep our offices open for collaboration, meetings, and building a strong team spirit. We tailor everyone's development path to their individual interests through training and additional certifications. ##### **Responsibilities** Will be responsible for Eyes on glass Monitoring, Triage \& Incident Ownership, Troubleshooting \& Restoration, Cross\-Team Collaboration, Platform \& Application Stack Awareness and Service Quality \& Process Excellence. Triage \& Incident Ownership Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. Act as Incident Owner during high\-severity events, ensuring clear communication, timely updates, and swift restoration of service. Maintain accurate, real\-time incident timelines and post\-incident documentation. Troubleshooting \& Restoration Execute root\-cause isolation across application, middleware, APIs, data, and infrastructure layers. Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly. Cross\-Team Collaboration Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution. Provide clear technical context, hypothesis\-driven analysis, and evidence from monitoring tools to accelerate fixes. Facilitate postmortems and continuous improvement actions. Platform \& Application Stack Awareness Identify and recognize the application stack (UI\-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues. Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis. Service Quality \& Process Excellence Contribute to automation and self\-healing routines (alert tuning, auto\-remediation, playbooks). ##### **Skills** Must have 5 to 7 years of iOS application development experience Strong knowledge of Swift, Swift UI, Kotlin, Objective C, Git, OOP (Mandatory) Experience with UI development Hands\-on experience to build and deploy the applications. Good communication skills Nice to have Knowledge of cloud AWS deployment will be an added advantage. Knowledge of tools like JIRA, Datadog, and KIBANA will be an additional advantage. Good knowledge of Quantum Matrix will be an added advantage Agile methodologies ##### **Other** Languages English: C1 Advanced Seniority Regular Guadalajara, MX, Mexico Req. VR\-122106 iOS (Objective\-C/Swift) Cross Industry Solutions 24/04/2026 Req. VR\-122106