Core Support - Sr. Full Stack

Description

Summary: As a Senior Full Stack Support Engineer, you will be responsible for comprehensive monitoring, incident management, troubleshooting, and cross-team collaboration to ensure service quality. Highlights: 1. Lead incident ownership and ensure swift service restoration 2. Perform root-cause isolation across application and infrastructure layers 3. Collaborate with diverse teams for efficient problem resolution ##### **Project description** As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage \& Incident Ownership, Troubleshooting \& Restoration, Cross\-Team Collaboration, Platform \& Application Stack Awareness and Service Quality \& Process Excellence. ##### **Responsibilities** Triage \& Incident Ownership Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. Act as Incident Owner during high\-severity events, ensuring clear communication, timely updates, and swift restoration of service. Maintain accurate, real\-time incident timelines and post\-incident documentation. Troubleshooting \& Restoration Execute root\-cause isolation across application, middleware, APIs, data, and infrastructure layers. Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly. Cross\-Team Collaboration Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution. Provide clear technical context, hypothesis\-driven analysis, and evidence from monitoring tools to accelerate fixes. Facilitate postmortems and continuous improvement actions. Platform \& Application Stack Awareness Identify and recognize the application stack (UI\-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues. Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis. Service Quality \& Process Excellence Contribute to automation and self\-healing routines (alert tuning, auto\-remediation, playbooks). Recommend monitoring gaps to improve observability ##### **Skills** Must have Bachelor's degree in computer science/information technology or related field GraphQL (server \+ client) 5\+ years of experience in support of web applications Advanced .NET Core API design. 3\+ years of experience in supporting JavaScript with React v18\+ with modern patterns or equivalent experience Software packaging and software release management using GitHub Effective Communication (verbal \+ written) Excel at triage or analysis of situations for production support Nice to have HTML, Java Script, CSS Git/GitHub Code Repositories Datadog / Grafana (observability) Docker / Kubernetes basics Distributed system architecture GitHub Actions / Advanced CI/CD ##### **Other** Languages English: C1 Advanced Seniority Senior Guadalajara, MX, Mexico Req. VR\-121771 C\#/VB.NET Cross Industry Solutions 21/04/2026 Req. VR\-121771