Technical Support

Description

Job Summary: We are looking for a Technical Support specialist with experience in repairing computer and telephone equipment, a passion for customer service, and the ability to provide support to Apple users. Key Highlights: 1. Be part of the best team at MacStore. 2. Professional development and job stability. 3. Opportunity to obtain Apple Certified Macintosh Technician certification. ### **Join the MacStore family!** MacStore, Latin America's leader in Apple product and service distribution (Apple Premium Reseller – APR), invites you to join the best team. ### **Our MacStore Paseo Villalta store is seeking: Technical Support** ### **We Offer:** * **Monthly base salary:** $9,900\.00 gross * **Apple Certified Macintosh Technician certification** * Benefits and perks **exceeding legal requirements**: * Upon achieving Silver status, receive grocery vouchers * Profit-sharing (approx. 3 months) * Life insurance * Savings fund * Upon achieving permanent employee status, receive a punctuality bonus of $1,200 * **Commissions of 9% to 20%** on the total amount of services performed * Bonus for achieving performance indicators * Full **100% IMSS registration** * **Direct and indefinite employment contract** * Job stability and **professional development** ### **Requirements** * Completed high school or a **technical degree** * **Minimum 1 year of experience** in computer and telephone equipment repair * Passion for **customer service and support** * Reside near the work location ### **Responsibilities** * Provide **Level 1 and Level 2** technical support to Apple users * Deliver personalized assistance and issue resolution * Timely follow-up on performed services * Promote and sell **additional services** * Meet established **metrics and performance indicators** ### **Schedule** * Rotating schedule from Monday to Sunday * 11:00 a.m. to 8:00 p.m. * 12:00 p.m. to 9:00 p.m. * **One weekday day off**