Description
Terminal Logistics is seeking an **APPLICATION SUPPORT AGENT.**
**Work Location:** AIFA Airport.
We are looking for a person with IT knowledge and experience in application development and support, who will serve as the first point of contact for internal and external users:
* Customer service and issue resolution: Provide first-level support to customers using various applications and software programs; resolve first-tier issues or, when necessary, classify and route more complex requests to the appropriate personnel.
* Customer follow-up for support tickets or application development tasks.
* Proper documentation of support requests and solutions.
* Conduct scheduled demonstrations or training sessions for customers regarding relevant updates.
Requirements:
* Basic knowledge of application development and technical support.
* Proficiency in Microsoft Office suite.
* Minimum education: Completed high school diploma; Technical degree in computing or related field; Incomplete Bachelor's or Engineering degree in systems or related field; Bachelor's or Engineering degree in systems or related field.
* Flexible availability of working hours.
We offer:
* Monthly gross salary of $17,100 to $20,100 (pre-tax).
* 10% monthly food vouchers.
* 13% savings fund.
* 30-day year-end bonus.
* 40% vacation premium.
* Life insurance.
* Statutory benefits.
* **Rotating Shift Schedule** ***(1st shift: 6 AM–3 PM; 2nd shift: 2 PM–10:30 PM; 3rd shift: 10 PM–6 AM; 4th shift: 9 AM–6 PM.*****)** **2 rotating days off**