Job Summary: We are seeking an on-site Technical Support professional to provide Level 1 support, customer assistance, documentation, and resolution of technical issues in a dynamic work environment. Key Responsibilities: 1. Provide Level 1 technical support 2. Customer support and ticket handling 3. Troubleshooting of laptops and desktops At TCS Monterrey, we are recruiting on-site Technical Support Requirements: Must have convenient transportation access between Apodaca, San Nicolás de los Garza, Monterrey, and Pesquería (support is provided at any of the offices located in these areas) Availability for rotating shifts Main Responsibilities: Provide Level 1 technical support Customer support Documentation and reporting Ticket handling Basic knowledge of networking and cabling Microsoft Office 365 Suite Troubleshooting of laptops and desktops Basic printer configuration We Offer: Indefinite-term direct contract 100% payroll salary Benefits: 12 vacation days in the first year [increasing per legal requirements] 25% vacation bonus 30-day Christmas bonus Major Medical Expense Insurance Life Insurance Grocery vouchers: $590 monthly Join our team! Tata Consultancy Services is an equal opportunity employer; our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or other characteristics. We encourage you to apply to our recruitment processes and build your career within our organization. -Requirements- Minimum Education: Upper Secondary Education – General High School Diploma 1 year of experience Keywords: analyst, support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist