Bell Captain

Description

Position Summary: Room and guest services assistant delivering an exceptional experience from arrival to departure, managing luggage, transportation, and guest requests. Key Highlights: 1. Offers exquisite experiences in a luxury environment 2. Fosters professional and personal development 3. Works on a global team with diverse talents **Additional Information** **Job Number**26053814 **Job Category**Rooms \& Guest Services Operations **Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Greet guests and inform them about hotel amenities, services, service hours, local activities, and points of interest. Open doors and assist guests and visitors entering and departing the hotel. Provide assistance with luggage storage and retrieval. Transport guests’ luggage to and from rooms and/or the designated bell stand area. Assist guests and visitors entering and exiting vehicles, including loading and unloading luggage. Provide directions to guests for reaching destinations. Arrange transportation (e.g., taxi, shuttle bus) for guests or visitors and record advance transportation service requests as needed. Dispatch bell staff or service personnel as required. Inform guests and visitors about parking procedures. Follow up with guests to ensure their requests or concerns have been fully resolved to their satisfaction. Serve as a departmental role model or mentor and assist management with hiring, training, organizing, evaluating, coaching, disciplining, motivating, and developing employees. Cultivate and maintain positive working relationships with others. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team to achieve common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Assist in moving, lifting, carrying, and placing objects weighing more than 75 pounds (33.75 kg). Stand, sit, or walk for extended periods or throughout entire work shifts. Move at speeds required to respond to work situations (e.g., run, walk, jog). Read and visually verify information in various formats (e.g., small print). Grasp, turn, and manipulate objects of various sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above head and below knees, including bending, twisting waist, pulling, and stooping. Navigate inclined, uneven, or slippery surfaces and stairways. Climb up and down stairways and/or service ramps. Welcome and recognize all guests per company standards. Speak with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to other employees’ concerns. Speak with others using clear and professional language. Remain alert for potentially objectionable individuals on property. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Work Experience: At least 1 year of related work experience. Supervisory Experience: Less than 1 year of supervisory experience. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or other characteristics protected by applicable law.* St. Regis Hotels \& Resorts, combining timeless glamour with a forward-looking spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in premier locations worldwide. Beginning with the debut of The St. Regis Hotel in New York, led by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guests’ needs—delivered flawlessly by a team of warm hosts who blend classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore employment opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.