Technical Support

Description

Position Summary: Provide timely technical support to students, faculty, and administrative staff to ensure the proper operation of technological platforms and equipment, thereby guaranteeing academic and administrative continuity. Key Highlights: 1. Comprehensive technical support for users, platforms, and equipment 2. Support and assistance for the virtual campus and academic systems 3. Key support for faculty, students, and administrative departments Provide timely technical support to university students, faculty, and administrative staff, ensuring the proper functioning of the virtual campus, institutional platforms, technological equipment, and digital services. Additionally, respond to support requests via phone, email, or digital channels to ensure continuity of academic and administrative activities. Functions and Responsibilities * **User Support and Assistance** * Respond to phone calls and messages from students, faculty, and administrative staff requiring technical support. * Provide assistance with access to and use of the **virtual campus and institutional platforms**. * Resolve incidents related to accounts, access credentials, passwords, and use of academic systems. * **Institutional Platform Support** * Monitor the proper operation of the **virtual campus, academic systems, and university digital platforms**. * Identify and report technical failures in systems or digital services. * Assist with user configuration, access permissions, and role assignments within platforms. * **Faculty and Student Support** * Assist faculty in using technological tools for teaching. * Guide students in using the educational platform and digital resources. * Support resolution of issues during virtual classes or system usage. * **Administrative Department Support** * Provide technical support to various university departments. * Assist with installation and configuration of institutional software. * Address incidents related to computers, printers, and network infrastructure. * **IT Maintenance and Monitoring** * Periodically verify the functionality of computers, internet connectivity, and internal networks. * Support preventive and corrective maintenance of technological equipment. * Report major technical failures to the responsible department or external vendors. * **Incident Management and Tracking** * Log and track support requests. * Prioritize incidents affecting academic or administrative activities. * Resolve or escalate cases as required. Salary: Starting at $9,500\.00 per month Benefits: * Educational support * Discounts and preferential pricing * Company parking * Company phone Work Location: On-site employment