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We invite you to explore careers at St. Regis. 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Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros colaboradores. Nuestra gran fortaleza radica en la exquisita fusión de culturas, talentos y experiencias de nuestros colaboradores. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.*\nHoteles y resorts St. Regis, combinando el glamour atemporal con un espíritu vanguardista, se comprometen a brindar experiencias exquisitas en más de 50 hoteles y resorts de lujo ubicados en los mejores destinos del mundo. Desde el estreno del hotel St. Regis en Nueva York, liderado por John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nivel de servicio incondicional que anticipa las necesidades de los huéspedes, ofrecido a la perfección por un equipo de amables anfitriones que combinan la sofisticación clásica con la sensibilidad moderna, así como el exclusivo servicio de mayordomo. Te invitamos a explorar las oportunidades laborales en St. Regis. Al unirte a St. Regis, te incorporas a una cartera de marcas de Marriott International. **Estarás** donde puedes desempeñar tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión.","price":"","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1767786314690","seoName":"manager-housekeeping","supplement":null,"author":{"type":"author","userId":"796394142202679360","name":"Juan García","avatar":"https://uspic2.ok.com/post/image/abeb7817-03f8-4366-8447-941b6e3cd26b.jpg","chatIcon":"https://sgj1.ok.com/yongjia/bkimg/chatIcon.png","chatAction":"okmain://jump/im/detail?params=%7B%22cateCode%22%3A%22jobs%22%2C%22postId%22%3A%226499664828045112%22%2C%22postName%22%3A%22Mgr-Limpieza%22%2C%22shopAvatar%22%3A%22https%3A%2F%2Fsgj2.ok.com%2Fyongjia%2Fbkimg%2Fla0se7q6__w192_h152.png%22%2C%22shopId%22%3A%22796394142202679360%22%2C%22shopName%22%3A%22OKer_jy64pxk%22%7D&needLogin=true&clearTop=true","link":null,"phoneIcon":"https://sgj1.ok.com/yongjia/bkimg/phone.png","phone":null,"topSeller":null,"totalOnlineCnt":null,"totalSoldCnt":null,"shopAccount":true,"companyName":"Indeed","jobTitle":"HR","activeTime":"Active now","kycTag":null},"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-lagos-del-sol/cate-pickers-packers/manager-housekeeping-6499664828045112/","localIds":"900","cateId":null,"tid":null,"logParams":{"tid":"a7dbef8d-b3d2-436e-8e83-781d558a4881","sid":"6d24d04b-4acf-4738-b7f2-671f367c7078"},"attrParams":{"summary":null,"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Isla Mujeres,Quintana Roo","unit":null}]},"addDate":1767786314690,"categoryName":"Pickers & Packers","postCode":null,"secondCateCode":"mfg-transport-logistics","kycTag":null,"pictureUrls":null,"priceDetail":null,"featureLabels":null,"supplementList":null,"soldCntStr":null,"companyLogo":null,"isFavorite":false},{"category":"1261,1282,1579","location":"Jesús Martínez Ross 799, Salina Grande, 77400 Isla Mujeres, Q.R., Mexico","infoId":"6499664826278512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Mgr-Housekeeping","content":"**Additional Information** \n\n**Job Number**26209158 \n\n**Job Category**Housekeeping \\& Laundry \n\n**Location**The St. Regis Costa Mujeres Resort Cancun, CARRETERA PUERTO JUAREZ\\-PUNTA SAM SM 001 MZ 002 LOTE 07, Isla Mujeres Zona Continental, Quintana Roo, Mexico, 77520 \n\n**Schedule**Full Time \n\n**Located Remotely?**N \n\n**Position Type** Management \n\n**JOB SUMMARY**\n\n\nResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.\n\n\n**CANDIDATE PROFILE**\n\n**Education and Experience**\n\n\n* High school diploma or GED; 2 years experience in the housekeeping or related professional area.\n\n\nOR\n\n\n* 2\\-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.\n\n\n**CORE WORK ACTIVITIES**\n\n\n**Managing Housekeeping Operations and Budgets**\n\n\n* Verifies guest room status is communicated to the Front Desk in a timely and efficient manner.\n\n\n* Inspects guestrooms on a daily basis.\n\n\n* Obtains list of rooms to be cleaned immediately and list of prospective check\\-outs or discharges to prepare work assignments.\n\n\n* Inventories stock to verify adequate supplies.\n\n\n* Supports and supervises an effective inspection program for all guestrooms and public space.\n\n\n* Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.\n\n\n* Verifies all employees have proper supplies, equipment and uniforms.\n\n\n* Communicates areas that need attention to staff and follows up to verify understanding.\n\n\n* Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.\n\n\n* Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.\n\n\n**Conducting Human Resources Activities**\n\n\n* Uses all available on the job training tools to train new room attendants and provide follow\\-up training as necessary.\n\n\n* Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them.\n\n\n* Schedules employees to business demands and for tracks employee time and attendance.\n\n\n* Verifies employees understand expectations and parameters.\n\n\n* Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.\n\n\n* Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met.\n\n\n* Observes service behaviors of employees and provides feedback to individuals.\n\n\n* Verifies employee recognition is taking place on all shifts.\n\n\n* Participates in an on\\-going employee recognition program.\n\n\n* Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.\n\n\n* Participates in employee progressive discipline procedures.\n\n\n* Celebrates successes and publicly recognizes the contributions of team members.\n\n\n**Ensuring Exceptional Customer Service**\n\n\n* Sets a positive example for guest relations.\n\n\n* Understands the brand's service culture.\n\n\n* Participates in the development and implementation of corrective action plans to improve guest satisfaction.\n\n\n* Empowers employees to provide excellent customer service.\n\n\n* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.\n\n\n* Responds to and handles guest problems and complaints.\n\n\n* Strives to improve service performance.\n\n \n\n\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non\\-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*\nCombining timeless glamour with a vanguard spirit, St. Regis Hotels \\& Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. 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In this role, you will oversee the operational, financial, and strategic performance of the hotels within your region, ensuring alignment with company strategy, brand standards, and quality expectations. You will partner closely with **General Managers, Corporate Operations, Finance, Sales \\& Marketing, Human Resources, Development, and other key leaders**, playing an instrumental role in driving operational excellence, owner engagement, and long\\-term business results.\n\n\nYou will join a passionate team committed to our purpose of **caring for people so they can be their best**, while fostering continuous improvement, innovation, and a collaborative culture across the organization.\n\n**Who We Are**\n\n\nAt Hyatt, we believe in the power of belonging and in cultivating a **culture of care** where colleagues feel supported and valued. Since 1957, our colleagues and guests have been at the heart of our business, helping Hyatt become one of the fastest\\-growing hospitality companies worldwide.\n\n\nWith the ongoing expansion of the **Hyatt Inclusive Collection**, we continue to open doors to exciting opportunities for growth, innovation, and exceptional guest experiences—while always staying true to what matters most: **People**.\n\n**Why Now?**\n\n\nThis is an exceptional time to join Hyatt. The Inclusive Collection is growing rapidly across Latin America and the Caribbean, with new developments, openings, and brand expansions. We are seeking passionate change\\-makers who thrive in dynamic environments, lead with purpose, and are eager to shape the future of all\\-inclusive hospitality.\n\n**How We Care for Our People**\n\n\nWe are proud to offer exceptional corporate benefits, including:\n\n* Annual allotment of complimentary stays at Hyatt hotels globally\n* Flexible work schedules and hybrid options where applicable\n* Continuous learning and professional development opportunities\n\n **Who You Are**\n\n\nYou are a strategic, influential, and people\\-focused leader who understands the impact of a strong operational culture. You embody Hyatt’s core values of **Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing**. You excel at building relationships with owners, developing high\\-performing teams, and driving exceptional financial and operational results across multiple properties.\n\n**The Role**\n\n\nAs **Regional VP of Operations**, you will oversee all operational and business performance for the hotels within your assigned region. This includes strategic leadership, financial oversight, guest and colleague experience, brand consistency, and the development of future talent.\n\n**Key Responsibilities**\n\n**Operational \\& Financial Leadership**\n\n* Direct oversight of management and results of all business units in the region.\n* Continuously track revenue streams, sales strategies, and action plans for package and non\\-package revenue.\n* Ensure effective cost management and alignment with budget guidelines.\n* Monitor GOP and financial KPIs for each property.\n* Conduct monthly on\\-site inspection visits to all hotels in the region.\n\n**Owner Relations**\n\n* Maintain a proactive, transparent, and collaborative relationship with hotel owners.\n* Attend regular meetings with owners and prepare Executive Summary minutes with follow\\-up actions.\n* Closely monitor the implementation of agreed\\-upon action plans.\n\n**Strategy Execution \\& Business Planning**\n\n* Implement corporate guidelines, strategies, and policies established by HIC Corporate.\n* Lead the planning, development, and follow\\-up of annual budgets for all business units in the region.\n* Participate fully in weekly hotel forecasts and ensure corrective action plans are executed.\n* Organize quarterly face\\-to\\-face Regional GM meetings and submit Executive Summaries to the Group President.\n\n**Performance, Standards \\& Guest/Colleague Experience**\n\n* Review financial indicators, forecasts, and results across all properties.\n* Share best practices and ensure successful operational initiatives are replicated across the region.\n* Identify and resolve cross\\-regional opportunity areas (demographics, suppliers, risks, threats, opportunities).\n* Ensure full compliance with all company guidelines, brand attributes, and quality standards.\n* Oversee guest satisfaction metrics (SSH, VSQ, e\\-Survey, TripAdvisor) and colleague engagement metrics (SSI, turnover, absenteeism).\n* Promote innovation, differentiation, and forward\\-thinking operational strategies.\n* Monitor and support sustainability initiatives across the region.\n\n**Human Capital \\& Talent Development**\n\n* Identify high\\-potential talent within hotel Executive \\& Operations Committees for career development.\n* Coordinate development plans for future openings in partnership with GMs and Corporate HR.\n* Collaborate with other Regional VPs and Corporate HR to build a regional talent pipeline.\n* Ensure active participation in training and development programs, including HIC Training Center.\n\n**Development \\& New Openings**\n\n* Support the Corporate Development Team by tracking all project components within the region.\n* Lead operational planning and execution for new projects, acquisitions, or takeovers.\n* Oversee development and career plans for executives involved in openings.\n\n**Communication \\& Corporate Reporting**\n\n* Maintain daily communication with the Group President, providing updates and follow\\-ups.\n* Prepare a weekly Executive Report including:\n\n\n\t+ Key highlights\n\t+ Upcoming agenda (travel, meetings, projects)\n\t+ VIP stays and special events\n* Prepare a monthly follow\\-up report including:\n\n\n\t+ Executive summary of property results\n\t+ VIP and complimentary room summary\n\t+ Guest and colleague satisfaction summaries\n\t+ TripAdvisor standings\n\t+ Status of regional projects and negotiations\n\nQualifications\n\n**Experience Required**\n\n* 10\\+ years of senior\\-level operational leadership in hospitality or a related field.\n* Proven experience overseeing multiple properties or business units.\n* Strong financial acumen and a track record of delivering operational and profitability improvements.\n* Experience working with hotel ownership groups.\n\n**Experience Preferred**\n\n* Bachelor’s degree in Hospitality Management, Business, Tourism, or a related discipline.\n* Professional certifications in operations, finance, leadership, or related areas.\n* Expertise with hospitality systems, financial reporting tools, and performance management platforms.\n\n**Competencies Required**\n\n* Strategic leadership\n* Proactivity and results\\-orientation\n* Analytical and critical thinking\n* Decision making and problem solving\n* Stress tolerance\n* Planning and organization\n* Emotional intelligence\n* Effective communication\n* Team leadership and collaboration\n* Empathy and talent development\n* Strategic vision\n\n**We Welcome You**\n\n\nResearch shows many individuals only apply if they meet all listed qualifications. 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Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.*\nHoteles y complejos turísticos St. Regis, combinando el glamour atemporal con un espíritu de vanguardia, se comprometen a brindar experiencias exquisitas en más de 50 hoteles y complejos turísticos de lujo en las mejores ubicaciones de todo el mundo. 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Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.*\nHoteles y complejos turísticos St. Regis, que combinan el glamour atemporal con un espíritu de vanguardia, se comprometen a brindar experiencias exquisitas en más de 50 hoteles y complejos turísticos de lujo ubicados en las mejores zonas del mundo. 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Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.\n\n \n\n\n\nPREFERRED QUALIFICATION\n\n\nEducation: High school diploma or G.E.D. equivalent.\n\n\nRelated Work Experience: At least 2 years of related work experience.\n\n\nSupervisory Experience: At least 1 year of supervisory experience.\n\n\nLicense or Certification: None\n\n \n\n\n\n*At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. 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In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. \n\n\n\n\nJW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co\\-workers. 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Sumar los cargos para las recepciones de grupos y preparar y entregar los cheques para el pago a los contactos de los grupos. Asegurarse de que las salas para el banquete, los restaurantes y las pausas para el café estén disponibles para el servicio. Asegurarse de que los centros de mesa estén ubicados en cada mesa. Inspeccionar la limpieza y presentación de toda la porcelana, la cristalería y la platería antes de usarla. Comprobar que los huéspedes se encuentren satisfechos. Arreglar las mesas según el tipo de evento y los estándares del servicio. Comunicar a la cocina cualquier pedido de comida extra, alergias, necesidades alimentarias y solicitudes especiales. Mantener la limpieza de las áreas de trabajo a lo largo de todo el día.\n\n \n\nCumplir con todas las políticas y procedimientos de seguridad de la compañía; informar cualquier problema de mantenimiento, peligros para la seguridad, accidentes o lesiones; completar la capacitación y certificaciones sobre seguridad. Asegurarse de que tanto el uniforme como la apariencia personal sean pulcros y profesionales. Mantener la privacidad de la información propiedad de la compañía; proteger sus bienes. Apoyar a todos los compañeros de trabajo y tratarlos con dignidad y respeto. Dar apoyo al equipo para alcanzar metas comunes. Cumplir las expectativas y los estándares de aseguramiento de la calidad. Acoger y reconocer a todos los huéspedes de acuerdo con las normas de la compañía. Hablar con otras personas usando un lenguaje claro y profesional; contestar las llamadas telefónicas usando la etiqueta apropiada. Escuchar y responder apropiadamente a los problemas de otros empleados. Hablar con otras personas usando un lenguaje claro y profesional. Efectuar otras tareas de trabajo razonables solicitadas por sus supervisores.\n\n \n\nAPTITUDES DESEABLES\n\n \n\nEducación: Título de estudios secundarios o certificado equivalente de un programa de Desarrollo de Educación General\n\n \n\n(General Educational Development, GED).\n\n \n\nExperiencia laboral afín: Al menos 2 años de experiencia laboral afín.\n\n \n\nExperiencia como supervisor: Al menos 1 año de experiencia como supervisor.\n\n \n\nLicencia o certificación: Ninguna\n\n \n\n*En Marriott International, nos comprometemos a ofrecer igualdad de oportunidades, a hacer que todos se sientan bienvenidos y a facilitar el acceso a oportunidades laborales. Promovemos activamente un entorno en el que se valora y celebra la diversidad de orígenes de nuestros asociados. Nuestra gran fortaleza yace en la exquisita fusión de culturas, talentos y experiencias de nuestros asociados. Nos comprometemos a no discriminar por motivos de discapacidad, condición de veterano u otras características protegidas por la legislación vigente.*\n\n\nMarriott Hotels se esfuerza por mejorar el arte de la hospitalidad, innovando siempre que puede mientras mantiene el confort de lo familiar en todo el mundo. Como anfitrión de Marriott Hotels, nos ayudarás a mantener la promesa de “Una experiencia hotelera maravillosa, siempre” con un servicio cuidado y sincero, que se adelanta a las necesidades de los huéspedes, para así mejorar este legado vivo. Con un nombre que es sinónimo de hospitalidad en todo el mundo, nos enorgullece invitarte a consultar las oportunidades de empleo de Marriott Hotels. Al unirte a Marriott Hotels, te unes a una cartera de marcas con Marriott International. **Estarás** donde puedes llevar a cabo tu mejor trabajo, **comenzarás** a cumplir tu propósito, **formarás parte** de un increíble equipo mundial y **te convertirás** en tu mejor versión. \n\n\n\n\n \n\nJW Marriott forma parte de la cartera de lujo de Marriott International y se compone de más de 100 hermosos hoteles en ciudades destacadas y ubicaciones de resorts privilegiadas en todo el mundo. JW cree que los empleados son lo primero, porque, si tú eres feliz, los huéspedes también lo serán. Los empleados de JW Marriott son confiados, innovadores, genuinos, intuitivos y llevan adelante el legado de la marca y del fundador de la empresa, J. Willard Marriott. Nuestros hoteles ofrecen una experiencia laboral inigualable, donde formarás parte de una comunidad y disfrutarás de verdadera camaradería con un grupo de colegas muy variado. 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