DISPATCH SERVICE ADVISOR

Description

Position Summary: Responsible for dispatching finished products, ensuring correct quantities and destinations, meeting loading schedules, and supporting the security strategy. Key Highlights: 1. Internal and external customer service 2. End-to-end dispatch logistics management 3. Opportunity for supervision in the supervisor's absence **Job Description** ------------------------- Execute finished product dispatch, ensuring dispatch of specified quantities and products to destinations (customers or UNs), while meeting loading schedules and supporting the national security strategy. **Main Responsibilities** --------------------------------- * Answering phone calls from internal and external customers. * Receiving monetary income: cash, checks, bank card payments, handover to cash collection personnel. * Shift reconciliation for cement and multi-product inflows and outflows. * Document control: scanning delivery notes, sending physical delivery notes to accounts receivable, handling provisional documents, return forms, weighing tickets, etc. * Preparing cement and multi-product reports: daily shipments, inventories, dwell times, production volumes. * Preparing railway documentation. * Implementing and monitoring road safety: express checklists, risk route sheets, driver logbooks. * In the supervisor’s absence, assign tasks to technical staff and oversee operations. **Job Challenges** -------------------- * Direct interaction with operators * Shift reconciliation * Customer interaction * Supervision of operator logbooks **Required Skills and Knowledge** ------------------------------------------ Education: * Industrial Engineering * Engineering (various disciplines) * Bachelor’s Degree in Accounting * English language proficiency: B1 level or higher Required Experience: * Dispatch experience * Customer service experience in cement and multi-product dispatch processes. Required Knowledge: * Microsoft Office (Excel: beginner to advanced) Critical Competencies: * Customer Focus (5\) * Results Orientation (3\) * Problem Solving (3\) * Conflict Management (4\) * Process Management (3\) **Relationships** -------------- Internal: * Logistics and Service Administrator * Plant Logistics Coordinator / CEDI Managers * Operations Supervisor External: * Pickup customers * Cash customers * Cash handling personnel **Diversity and Inclusion at CEMEX** ----------------------------------- At CEMEX, we recognize the diversity of the world in which we live and conduct business. We respect diversity, promote inclusion, and prohibit discrimination against any talented individual, regardless of gender, physical ability, age, sexual orientation, culture, ethnic origin, religion, political affiliation, marital status, pregnancy/maternity/paternity, or nationality. We foster an equitable culture to build a sustainable business and support the well-being and development of CEMEX employees