**Description** **At Grupo Acceon** we are leaders in Information Technology solutions. We accompany public and private sector organizations in their digital transformation through the implementation of strategies, products, technological solutions, managed services, and cloud services. We are driven by innovation, technical excellence, and commitment to our clients. **Position Purpose:** Ensure **operational continuity** and end-user satisfaction through efficient **on-site and remote technical support** (L1). Simultaneously, actively **develop skills** and take on increasing responsibilities in the administration, implementation, and support of **Modern Workplace platforms (Microsoft 365, Intune, Teams)**, serving as a key bridge between traditional support and cloud adoption. **Main Responsibilities (On-Site Support)** * **Resolve Incidents:** Address and solve daily hardware (laptops, printers) and software (Windows, Office) issues for users, both in person and remotely. * **Prepare Equipment:** Set up and install new computers for employees (imaging, app installation). * **Account Management (Local):** Manage user accounts in on-premises Active Directory (create accounts, reset passwords, permissions). * **Connectivity:** Troubleshoot basic network, Wi\-Fi, and VPN issues. * **Inventory:** Maintain control over computing equipment and licenses. Development Responsibilities (Modern Workplace) \- salary adjustment after certifications. * **Learn M365:** Actively train (with support from senior team) on Microsoft 365 administration. * **Collaboration Support:** Serve as first point of contact for questions or issues regarding **Teams, Exchange Online (email), and OneDrive/SharePoint**. * **Account Management (Cloud):** Assist in license assignment and user management in **Entra ID (Azure AD)**. * **Device Management:** Support the enrollment and configuration of laptops and mobile devices in **Microsoft Intune**. * **Documentation:** Create simple guides to help users adopt cloud tools. **We Offer:** * Starting base salary $14,000 monthly net \+ salary adjustment upon achieving certifications. * Schedule Monday to Friday 8:30 am \- 9:00 pm * Statutory benefits \+ extra vacation days. * Paid certifications. Job type: Full-time Salary: From $14,000\.00 per month Work Location: On-site job