Technical Service Engineer

Description

**Job Description** We are seeking a **Technical Service Engineer** with an analytical mindset and strong attention to detail, responsible for providing **comprehensive technical support to customers in the automotive sector**, ensuring optimal product usage, equipment performance, and full customer satisfaction. This position plays a key role in **technical problem resolution, root cause analysis, and technical documentation**, within a dynamic and highly operationally demanding environment. **Requirements** **Academic Qualifications** * Bachelor’s degree in **Mechanical Engineering, Industrial Engineering**, or a related field **Experience** * Minimum **2 years** of experience in **technical service**, customer technical support, product development, technical project leadership, or similar roles. * Experience providing technical support in industrial or automotive environments. * Direct customer interaction for diagnosis, testing, and resolution of technical incidents. **Specific Knowledge** * Diagnosis and **technical problem resolution** for industrial products and systems. * **Root cause analysis**, interpretation of technical documentation and data sheets. * Handling and prioritization of **service requests** based on severity and impact. * Customer support during **product testing** and definition of process sequences. * Preparation of **detailed technical reports** for customers. * Documentation of service activities and technical evaluations in **CRM / Salesforce**. * Knowledge of **project management** principles. * Proficiency in **industrial processes**, equipment operation, and reading of schematics, diagrams, and technical manuals. **Skills and Competencies** * Analytical thinking and solution-oriented approach. * Strong organizational ability and capacity to manage priorities. * Clear and professional communication to explain technical findings to customers. * Ability to work under pressure in high-demand environments. * Collaborative work with internal teams (technical, sales, quality, operations). * Attention to detail and discipline in information recording. * Commitment to **safety, quality, and procedural compliance**. **Other** * **Intermediate English** * Availability for plant-based activities and on-site technical visits to customers. **Additional Information** At Sika, **trust is our most important value**. We believe in the capabilities, commitment, and integrity of all our employees—every day. Therefore, we offer an **attractive and competitive compensation and benefits package**, designed to support your well-being, financial security, and work-life balance. **Our benefits include:** * 30,000 (80 fixed and 20 variable) * Restaurant ticket card * 10% grocery vouchers * 6% savings fund * 50% vacation bonus * Additional days off beyond those mandated by law * Special leave programs * Pension plan * Life insurance * Major medical expense insurance * Statutory benefits, including vacation and year-end bonus We offer competitive salaries aligned with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on relevant skills for the role, academic qualifications and/or training. We commit to applying fair and equitable pay practices in accordance with applicable laws and regulations. We offer competitive salaries, in line with local market standards and the specific scope and responsibilities of each position. Compensation is determined based on the relevant skills for the role, education and/or training. We commit to applying fair and equitable pay practices in accordance with applicable laws and regulations.