Description
Job Summary:
We are seeking a technical support professional to handle internal requests, resolve incidents in real time, and propose service improvements.
Key Responsibilities:
1. Internal customer request and incident handling and resolution
2. Preventive and corrective equipment maintenance
3. Remote technical assistance and continuous service improvement
Technical Support
Requirements
* Bachelor's or Engineering degree in Computer Science, Informatics, or related field
* Domain Server administration
* Handheld device knowledge
* Configuration of Zebra printers and multifunction devices
* Windows 10 and 11 knowledge\.
* Microsoft Office 2019 and 365 suite knowledge\.
* Cisco knowledge (APs and switches)
Responsibilities
* Handling internal customer requests or incidents
* Providing real-time support responses
* Proposing service improvements for users
* Delivering remote technical assistance, among other duties
* Performing preventive and corrective equipment maintenance
We Offer
* Salary of $15,700
* Statutory benefits
* Subsidized cafeteria
Work Location: Tultitlán and Cuautitlán
Position Type: Full-time
Salary: Up to $15,700\.00 per month
Benefits:
* Life insurance
Experience:
* Microsoft Windows Server: 1 year (Preferred)
Workplace: On-site employment