Requisition ID **170234** \- Posted **11/10/2025** \- **Quality** \- **Mexico** \- **Guanajuato** \- **San Jose Iturbide** \- **Colgate\-Palmolive** \- **No Travel** \- **On\-site** No Relocation Assistance Offered Job Number \#170234 \- San Jose Iturbide, Guanajuato, Mexico **Who We Are** Colgate\-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate\-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. We are looking for a person passionate about quality and consumer experience to lead the investigation program for toothpaste consumer complaints and ensure compliance with the Quality System. You will be the key point of contact for coordinating teams and implementing actions that guarantee safe products compliant with international regulations (FDA, Health Canada, COFEPRIS, and Kosher). Your work will connect data, people, and processes to drive continuous improvements and close investigations with technical rigor and on time. Responsibilities: * Design and coordinate the consumer complaint program in oral care, including receipt and management of returned samples. * Manage resources and assign investigations; ensure closures within 30 days according to the global program. * Prepare reports and trend analysis in ETQ; propose and coordinate corrective and preventive actions. * Guide and train analysts on procedures, documentation, and best practices. * Coordinate with key areas: Consumer Affairs, Pharmacovigilance, Global and Country Quality, Packaging Engineering, and Operations. * Participate in GMP audits and generate regulatory deliverables (e.g., Annual Product Review). * Manage NDC submissions to FDA, maintain master list and database in Reed Tech. Requirements: * Engineering degree: preferably Industrial Chemistry or related field in Chemistry. * At least 3 years of proven experience in similar roles. * Strong knowledge of FDA/GMP regulations, NOM\-259 and NOM\-241; stability studies and complaint management. * Proficiency in SAP. * Advanced English. Desired: * Solid understanding of quality systems, statistical analysis, and process control. * Experience leading multidisciplinary teams and improvement projects (CAPA, Lean/Six Sigma). * Experience managing regulatory databases (Reed Tech) and NDC processes with FDA. * Strong coordination, communication, and stakeholder management skills with a results-oriented approach. **Our Commitment To Inclusion** Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. **Equal Opportunity Employer** Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. \#LI\-On\-site