Technical Support

Description

Job Summary: We are seeking a Technical Support professional to provide and assist internal customers with IT-related support for hardware, software, and support tools. Key Responsibilities: 1. Comprehensive IT support for hardware, software, and support tools 2. Ticket system administration and computer equipment management 3. Professional training and development ENERGÉTICOS NIETO WE ARE LOOKING FOR YOU! Technical Support We are a company dedicated to the supply, marketing, and distribution of fuel for the industrial sector. OBJECTIVE: To provide and support internal customers with IT assistance for hardware, software, and various tools such as ticketing systems, online chat, or call centers. EDUCATION: Bachelor’s degree or Engineering in Computer Science, Information Technology, Networking, Communications, or related field. EXPERIENCE: 3 years in technical support KNOWLEDGE: web technologies such as HTML, CSS, and JavaScript Windows and Linux operating systems .NET development, networking, switches, and routers WORK LOCATION: Querétaro RESPONSIBILITIES: Respond to customer support inquiries via phone, email, or chat Administer the Help Desk ticketing system Manage computer equipment inventory Provide support for proprietary and third-party software remotely or on-site across various locations Install office productivity software or other utilities Ensure equipment delivery to various locations Develop and ensure execution of the annual computer equipment maintenance plan Administer the Cortex XDR (antivirus) system Repair and restore computer equipment WE OFFER: $25,000 MXN gross monthly salary, paid 100% via payroll. Statutory benefits. Life insurance. Professional training and development. Work schedule: Monday to Friday, 9:00 AM to 6:00 PM If interested, please send your updated CV to the following email address: denisse DOT miranda AT energeticosnieto DOT com. -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist