Printer Technical Support

Description

Position Summary: We are seeking a Service and Repair Technician for multifunctional devices with experience in brands such as Sharp, Samsung, HP, Lexmark, and Ricoh, along with solid knowledge of networks and connectivity. Key Highlights: 1. Proven experience in technical support for printers and multifunctional devices. 2. Extensive knowledge of repairs for various leading brands. 3. On-site or field troubleshooting (hardware, software, connectivity). Printing distributor seeks: **Service and Repair Technician (multifunctional devices).** We are looking for Printing Equipment Technicians experienced with the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, and others. Familiarity with these brands is mandatory for hiring, as is knowledge of network connectivity. Requirements: * Proven technical support experience with printers and multifunctional devices. * Higher Education Certificate / Technical Degree in Systems, Electronics, or related fields. * Courses or Certifications (Mandatory). * Extensive repair knowledge for printers and multifunctional devices from brands including Sharp, Samsung, HP, Lexmark, and Ricoh. * Flexible schedule and willingness to travel. * Experience using and handling generic consumables. Main Responsibilities: * Respond to assigned tickets from the Help Desk, either on-site or in the field. (Hardware, software, and connectivity troubleshooting; spare parts and consumables delivery; remote issue resolution; telephone technical support; assistance with external reports — travel allowances will be provided when assigned; equipment rehabilitation; diagnostics; and other related activities). * Track and close assigned tickets in the Help Desk system. * Maintain order and organization in report documentation. * Submit reports/manuals requested by the department head. * When working on-site (government or private facilities), comply with internal rules and programs. * Maintain primary communication with the Help Desk Coordinator and direct supervisor. We Offer: * Schedule: Monday to Friday. * Statutory benefits **(100% IMSS coverage, year-end bonus, vacation time, and vacation premium).** * Additional benefits **(grocery vouchers, life insurance, and savings fund).** **If you meet this profile, apply through this channel!** Salary: $12,000\.00 \- $17,000\.00 per month Benefits: * Life insurance * Grocery vouchers Workplace: In-person employment