Customer Service Agent

Description

We are looking for enthusiastic individuals to join our team in Mexico! Our goal is to build a group of people passionate about customer service and deliver the best service through fast, client-needs-aligned, and reliable solutions. As a Customer Service Agent, you will be the welcoming face of Localiza\&Co and responsible for delivering exceptional service to build strong relationships by offering customized solutions for each of our customers. We seek someone with strong communication skills who can inspire confidence in our potential customers and maintain long-term relationships. If you have experience in customer service and are interested in joining a dynamic and growing team, we want to hear from you! **Responsibilities:** * Serve customers from different segments at service counters, providing information and presenting the contractual terms agreed upon during car rental contract openings; * Contribute to the subsidiary’s growth and profitability by negotiating rates at the service desk, as well as promoting additional offers and collecting reimbursable charges; * Support maintaining an appropriate fleet size relative to rental volume by daily monitoring of vehicle reservation and return reports; * Verify that amounts received from car rentals comply with procedures and system releases through issuing and reviewing cash closing reports, payment receipt processing, and cash control; * Receive and verify traffic fines when closing the contract with the customer. **What do we require?** * Sales experience and excellent customer service skills. * Conversational English. * Basic-level Microsoft Office proficiency. * Completed high school education. * Availability to work rotating shifts. * Proactivity. * Attention to detail. * Interpersonal skills. * Sense of urgency. * Teamwork. **What do we offer?** * Attractive salary scheme. * Attendance bonus. * Major Medical Expense Insurance. * Life Insurance. * Vacation days exceeding statutory requirements. * Grocery vouchers. * Maternity leave exceeding statutory requirements. * An excellent work environment, with everything needed for you to enjoy a great experience. * Opportunity to take ownership of your development in an environment full of opportunities, learning, and growth. * An excellent work environment, with everything needed for you to enjoy a great experience. Live the experience and help build the future of mobility with us! We are one of Latin America’s largest and most comprehensive mobility platforms. Employment type: Full-time, indefinite-term Salary: $16,600\.00 \- $18,800\.00 per month Benefits: * Discounts and preferential pricing * Option for an indefinite-term contract * Medical expense insurance * Major medical expense insurance * Life insurance * Complimentary uniforms * Additional vacation days or paid leave * Grocery vouchers Application question(s): * What is your expected salary? * Are you available to work rotating shifts? * What is your level of English proficiency? (Oral and written) Education: * Completed high school (Preferred) Work location: On-site employment