Quality Supervisor

Description

Job Summary: We are seeking a detail-oriented, process-driven Quality Supervisor to optimize service standards and ensure regulatory compliance in network operations and technical support. Key Highlights: 1. Supervision and optimization of network service and technical support service standards. 2. Monitoring and auditing of technical processes for continuous improvement. 3. KPI management and regulatory compliance in operations. **Profile: Quality Supervisor** **Job Summary:** We are looking for a detail-oriented, process-driven professional to join our Quality team. Your primary mission will be to supervise and optimize service standards across our network operations and technical support, ensuring that every interaction and technical process complies with internal regulations and meets our customers' expectations. **Key Responsibilities** * **Monitoring and Auditing:** Evaluate the quality of technical processes (installations, maintenance, or support) through field audits or review of records. * **KPI Management:** Track and report key performance indicators such as (Service Level Agreements), (First Contact Resolution), and network availability levels. * **Continuous Improvement:** Identify operational issues and propose action plans based on quality methodologies. * **Regulatory Compliance:** Ensure operations align with current regulations. * **Feedback:** Collaborate with relevant departments to provide feedback to operational teams regarding recurring issues identified. **Required Profile (Requirements)** * **Education:** Bachelor’s degree or Engineering in Telecommunications, Electronics, Industrial Engineering, Computer Systems, or related field. * **Experience:** Minimum 2\-3 years in quality-related roles, preferably within the telecommunications sector or IT infrastructure services. * **Technical Knowledge:** * Proficiency in data analysis tools (Advanced Excel, Power BI, etc.). * Valid driver’s license and ability to operate a standard vehicle. * Basic knowledge of network architecture (fiber optics, mobile networks, etc.). * **Soft Skills:** Analytical thinking, assertive communication, attention to detail, and problem-solving ability under pressure. **Working Hours** \- Monday to Friday, 08:00 to 18:00 hrs. **Work Location** \- Segunda lote 16, 23089 La Paz, B.C.S. https://maps.app.goo.gl/yUyXnSzcZDhAWB7m6 Interested candidates please send WhatsApp message to 55 80 65 01 71 \- Lic. Giovanni Ponce. Employment Type: Full-time Salary: $23,040\.00 per month Benefits: * Company vehicle * Company phone * Free uniforms Workplace: On-site employment