Technical Support

Description

Job Summary: MacStore is seeking a Technical Support specialist to provide personalized assistance to Apple users, follow up on services, and suggest promotions within an environment of continuous training and career development. Key Responsibilities: 1. First- and second-level technical support for Apple users. 2. Personalized customer service and service follow-up. 3. Opportunity for career growth and continuous training. **MacStore. We are a leading distributor of Apple products and services (APR. APPLE PREMIUM RESELLER), with over 30 years in the market and 90 branches across the Mexican Republic.** * **MacsTore Altaria** This position is for Technical Support, with the following responsibilities: * Provide first- and second-level technical support to Apple users. * Deliver personalized customer service. * Follow up on completed services. * Recommend additional services and promotions. * Meet performance metrics and indicators. **We Offer:** * **Gross monthly salary: $9,900\.00 (salary increases and service commissions).** * **Monthly food vouchers: $350\.00** * **Punctuality bonus: $900\.00** Statutory and Enhanced Benefits: * 100% IMSS contributions. * Apple Certified Macintosh Technician certification. * Direct employment contract with the company. * 17-day Christmas bonus (increases based on seniority). * 12 vacation days. * Vacation premium. * Profit-sharing of up to 3 months. * Life insurance and funeral expense assistance. * Uniforms. * Career growth opportunities. * Continuous training. Additional Benefits after 3 Months (Permanent Position): * Savings fund. * Discounts from prestigious brands. * Christmas bonus. Requirements: * Education: Completed high school diploma. * Passion for technology and Apple products. * Customer service orientation. * Willingness to travel. * Interest in sales. * Strong verbal communication skills. * Availability of time. * Work schedule: Monday through Sunday, rotating shifts from 11:00 a.m. to 8:00 p.m. or 12:00 p.m. to 9:00 p.m. (rotating weekly days off).