Service Desk Agent

Description

Job Summary: We are seeking a Level 1B Service Desk Agent to provide technical support and assistance to users, ensuring timely solutions and customer satisfaction. Key Highlights: 1. Workplace flexibility, promoting personal and professional balance 2. Professional development and continuous enhancement of your skills 3. A collaborative, diverse, and innovative environment that fosters teamwork Experience SONDA · Here, you transform your career! · Why join SONDA? The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we firmly believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you will experience a work environment offering diverse opportunities for personal and professional growth—a great place to learn and contribute to improving people’s quality of life through technology. · We are looking for a Level 1B Service Desk Agent · You will have the opportunity to: -Provide technical support and assistance to users, ensuring timely resolution of their requests. -Deliver technical support, providing and recording all necessary information to meet internal company and client requirements. -Provide customers with technical assistance in resolving incidents, managing all required actions to resolve the issue and achieve customer satisfaction. · Ideal candidates possess knowledge and experience in: -Customer service -Microsoft Office suite proficiency -Technical degree related to computing or similar field -Experience in customer service and support Availability to work flexible hours is required · What can you expect from us? Workplace flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month On-site location: Blvd. Navarrete 66, Col. Valle Escondido, Hermosillo, SON. · Professional development and continuous enhancement of your skills—always aligned with your interests. A collaborative, diverse, and innovative environment that fosters teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting initiatives focused on your physical, mental, and social well-being. · And much more! · Diversity + Inclusion = Innovation and collaboration · At SONDA, we are committed to diversity and foster an inclusive environment that ensures talents can work in a positive setting that invites them to develop their professional careers on equal footing. · Because we know a diverse environment is fundamental to driving innovation, we seek candidates based solely on professional qualifications—regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. · Join our team! -Requirements- Minimum education: Higher education – Bachelor’s degree years of experience Age: between 25 and 50 years Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, service, service, counter, desk, exhibitor, exhibitor